27 - 29 Sep • Europe • Online
Revolution of Retail
NG Retail Digital Summit
The way we do business has fundamentally changed. Customer behaviours are quickly evolving, the future of in-store experience is in flux and the shift toward consumer e-commerce is accelerating faster than ever.
So, what's next for the retail industry?
Connect with leading retail experts on business critical challenges and disruptive technology and drive industry forward collaboratively.
70
Attendees9 Hrs
Insights100%
Senior ExecutivesSpeakers Include
Paul Martin
Global Retail Lead & UK Head of Retail
Christina Fontana
Head of Fashion & Luxury Europe and U.S. for Tmall
Greg Klingaman
Global Reserve Retail Director
Katharina Sutch
Global Shopper & OmniChannel Activation Director
Derek Morrison
GM EMEA
Kelly Kowal
Chief Platform Officer
Carmen Seman
VP of Marketing EMEA
Linda Ellett
Partner & Head of Consumer, Leisure & Retail
Natalie Wills
Global Director Marketing
Maurina Leito
Brand Director EMEA & UK
Why Attend
Connect with 70+ senior leaders for a curated agenda focused on tackling your current business critical challenges and driving industry forward. Our summits are designed to help you:
Build new connections with likeminded senior leaders
Stay current with emerging business trends
Understand the impact new technology can make
De-risk new projects by gaining a broad range of insights
Accelerate key projects through meaningful new partnerships
Downloadable and actionable takeaways
Event Agenda
09:00 - 09:20
Opening Remarks
Intro & Challenger Panel - 3 Roundtable moderators
09:20 - 09:50
Keynote
Executive Insights with JJ van Oosten, Chief Customer and Digital Officer, Kingfisher
09:55 - 10:35
Keynote
The Future of Retail – How do you measure your performance in the transition to Consumer Commerce
Increasingly retail business models are transitioning to Consumer Commerce ecosystems where businesses selling products and services to the Consumer do not necessarily need to have a legacy in physical stores.
10:35 - 10:45
Insight Break
10:45 - 11:45
Roundtables
Track 1: Looking to The Future: Improving the Customer Experience
As we enter the last quarter of 2021, retailers must begin to look past the new normal. What do we expect the future of customer experience to look like in both the online and physical spaces?
Track 2: Recalibrating the Online-offline Divide: Meet Your Customers Where They Are
How can you recalibrate your online vs. offline offering to transform your customer experience? How can you create offline experiences that leverage the technology and convenience of eCommerce and allow marketplaces and traditional retail to converge?
Track 3: Digital Transformation: How Can Technology Improve Consumer Commerce?
How can you utilize AI and other technology solutions to improve the in-store experience?
12:20 - 12:40
Closing Keynote
Redefining Luxury for Digital Era
A successful pivot to an agile digital channel strategy not only meets customer needs as they unfold but also anticipates the conversation.
09:00 - 09:10
Opening Remarks
09:10 - 09:40
Keynote
Brand Storytelling & The Role of the Physical Store
Post Covid-19, consumers are craving human interaction, creating a unique opportunity for physical retail and brand destinations. In this session, we will hear about Diageo's recently opened Johnnie Walker Princes Street in Edinburgh, a brand experience centre and retail flagship for the world’s #1 Scotch whisky.
09:45 - 10:25
Interactive Panel
The Evolution from Retail to Consumer Commerce – Who Will Win and How do you Transition?
In this panel we will hear from three senior retail leaders on their experience transitioning to consumer commerce.