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27 - 29 Sep • Europe • Online

Revolution of Retail

Days

Hours

Mins

Secs

NG Retail Digital Summit

The way we do business has fundamentally changed. Customer behaviours are quickly evolving, the future of in-store experience is in flux and the shift toward consumer e-commerce is accelerating faster than ever.

So, what's next for the retail industry?

Connect with leading retail experts on business critical challenges and disruptive technology and drive industry forward collaboratively.

70

Attendees

9 Hrs

Insights

100%

Senior Executives
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Why Attend

Connect with 70+ senior leaders for a curated agenda focused on tackling your current business critical challenges and driving industry forward. Our summits are designed to help you:

Build new connections with likeminded senior leaders

Stay current with emerging business trends

Understand the impact new technology can make

De-risk new projects by gaining a broad range of insights

Accelerate key projects through meaningful new partnerships

Downloadable and actionable takeaways

Event Agenda

Day one
Day two
Day three

09:00 - 09:20

09:00 - 09:20

Opening Remarks

Intro & Challenger Panel - 3 Roundtable moderators

09:20 - 09:50

09:20 - 09:50

Keynote

Executive Insights with JJ van Oosten, Chief Customer and Digital Officer, Kingfisher

JJ van Oosten Chief Customer and Digital Officer, Kingfisher

09:55 - 10:35

09:55 - 10:35

Keynote

The Future of Retail – How do you measure your performance in the transition to Consumer Commerce

Increasingly retail business models are transitioning to Consumer Commerce ecosystems where businesses selling products and services to the Consumer do not necessarily need to have a legacy in physical stores.

Paul Martin Chair Global Retail Group & UK Head of Retail, KPMG

10:35 - 10:45

10:35 - 10:45

Insight Break

10:45 - 11:45

10:45 - 11:45

Roundtables

Track 1: Looking to The Future: Improving the Customer Experience

As we enter the last quarter of 2021, retailers must begin to look past the new normal. What do we expect the future of customer experience to look like in both the online and physical spaces?

Linda Ellett Partner & Head of Consumer, Leisure & Retail, KPMG

Track 2: Recalibrating the Online-offline Divide: Meet Your Customers Where They Are

How can you recalibrate your online vs. offline offering to transform your customer experience? How can you create offline experiences that leverage the technology and convenience of eCommerce and allow marketplaces and traditional retail to converge?

Jan-Pieter Lips Head of Retail and Hospitality Solutions, Adyen

Track 3: Digital Transformation: How Can Technology Improve Consumer Commerce?

How can you utilize AI and other technology solutions to improve the in-store experience?

Jim Herbert GM of EMEA, BigCommerce

12:20 - 12:40

12:20 - 12:40

Closing Keynote

Redefining Luxury for Digital Era

A successful pivot to an agile digital channel strategy not only meets customer needs as they unfold but also anticipates the conversation.

Christina Fontana Head of Fashion and Luxury for Tmall Luxury Division in Europe and US, Alibaba Group

09:00 - 09:10

09:00 - 09:10

Opening Remarks

09:10 - 09:40

09:10 - 09:40

Keynote

Brand Storytelling & The Role of the Physical Store

Post Covid-19, consumers are craving human interaction, creating a unique opportunity for physical retail and brand destinations. In this session, we will hear about Diageo's recently opened Johnnie Walker Princes Street in Edinburgh, a brand experience centre and retail flagship for the world’s #1 Scotch whisky.

Greg Klingaman Global Reserve Retail Director, Diageo

09:45 - 10:25

09:45 - 10:25

Interactive Panel

The Evolution from Retail to Consumer Commerce – Who Will Win and How do you Transition?

In this panel we will hear from three senior retail leaders on their experience transitioning to consumer commerce.

Katharina Sutch Global Shopper & OmniChannel Activation Director , The LEGO Group
Derek Morrison GM EMEA, Stock X

10:25 - 10:35

10:25 - 10:35

Insight Break

10:35 - 11:35

10:35 - 11:35

Roundtables

Track 1: Looking to The Future: Improving the Customer Experience

As we enter the last quarter of 2021, retailers must begin to look past the new normal. What do we expect the future of customer experience to look like in both the online and physical spaces?

Linda Ellett Partner & Head of Consumer, Leisure & Retail, KPMG

Track 2: Recalibrating the Online-offline Divide: Meet Your Customers Where They Are

How can you recalibrate your online vs. offline offering to transform your customer experience? How can you create offline experiences that leverage the technology and convenience of eCommerce and allow marketplaces and traditional retail to converge?

Jan-Pieter Lips Head of Retail and Hospitality Solutions, Adyen

Track 3: Digital Transformation: How Can Technology Improve Consumer Commerce?

How can you utilize AI and other technology solutions to improve the in-store experience?

Jim Herbert GM of EMEA, BigCommerce

11:40 - 12:10

11:40 - 12:10

Closing Keynote

Sustainability and D&I as Brand Purpose: Engaging Communities and Lessons Learned

Natalie will shine a spotlight on the e-tailer’s D&I and sustainability strategies – sharing how they combine to build a brand that’s driving positive cultural change.

Natalie Wills Global Director Marketing, Zalando

09:00 - 09:10

09:00 - 09:10

Opening Remarks

09:10 - 09:40

09:10 - 09:40

Keynote

Embracing the rise of Offline to Online - shifting from eCommerce to experience

The relentless expansion of pure e-commerce companies has transformed the traditional sense of ‘retailing’, and brands are expanding their own direct to consumer efforts as choice dominates the market. One thing is for sure – the consumer is driving change and experience still counts. Winning retailers require a business model that is fit for purpose, agile and more innovative than before.

09:45 - 10:25

09:45 - 10:25

Panel Discussion

Purpose & Reputation - How to Acheive Agile Authenticity

Being socially responsible and demonstrating purpose is no longer a point of distinction, it's an expectation. Stakeholders, employees, and customers are increasingly evaluating brands and products based on a company’s ethics and values. The role falls with leaders to instill authenticity in their organization. In this panel, we will discuss how best to do this.

Carmen Seman VP of Marketing EMEA, Footlocker
Maurina Leito Brand Director EMEA & UK , Footlocker

10:25 - 10:35

10:25 - 10:35

Insight Break

10:35 - 11:35

10:35 - 11:35

Roundtable Review

Track 1: Looking to The Future: Improving the Customer Experience

How can you improve returns management? What challenges do you face in achieving this and what solutions are there to improve it?

Track 2: Recalibrating the Online-offline Divide: Meet Your Customers Where They Are

How can you create offline experiences that leverage the technology and convenience of eCommerce and allow marketplaces and traditional retail to converge?

Track 3: Digital Transformation: How Can Technology Improve Consumer Commerce?

How can you utilize AI and other technology solutions to improve the in-store experience?

11:40 - 12:10

11:40 - 12:10

Closing Keynote

Looking to the Future: Sustainability its More Then A Buzzword

Now is the time to commit to increased sustainability within the retail space. It is considered by customers to be a key characteristic of the new normal. The question is how do you integrate sustainability into your core business strategy?

Event Highlights

Immerse yourself in the most advanced virtual event platform, blending the convenience and reach of digital with the interaction of physical events. Experience the new way to network with peers with interactive features including:

Audience Interaction

Engage with a virtual live audience just as you would at a physical event and create meaningful conversations.

Live Polling

The ultimate live polling and gamification tools, keeping your audience engaged.

Audience Q&A

Enabling our team to help you control your session experience.

Interactive Quizzes

Interactive quizzes to gamify your session

Thought Leadership

Content and insight from industry experts when it matters most

FAQs

Still have a question contact us below

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