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15 - 17 Nov • America • Online

Making End to End Experiences that Matter

Days

Hours

Mins

Secs

CX Innovation Summit

2020 introduced several challenges into the sector, with a sharp rise in e-commerce and retailers having to rethink their strategies. Organizations need to constantly differentiate themselves and their product offerings

Sense check your approach with likeminded industry experts, sharing insight on business-critical challenges and disruptive technology and drive your industry forward collaboratively.

70

Attendees

100%

Senior Executives

9 Hrs

Industry Insights
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Why Attend

Connect with 70+ senior CX Innovation leaders for a curated agenda focused on tackling your current business critical challenges and driving industry forward.

Our summits are designed to help you:

Build new connections with likeminded senior leaders

Stay current with emerging business trends

Understand the impact new technology can make

De-risk new projects by gaining a broad range of insights 

Accelerate key projects through meaningful new partnerships

Downloadable and actionable takeaways

Past Programme

Day one
Day two
Day three

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Keynote

Lessons Learned Post Pandemic: Why E-Commerce Will Never Be the Same

What lessons were learnt about eCommerce during the pandemic?

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Interactive Panel

Putting the 'I' in Omnichannel: Driving Personalization

As people give us more information, we can create more engagement, loyalty and frequency for customers.

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Roundtables

Track 1: Convenient, Connected, Customer-Centric - Removing friction for a seamless journey

What tools can you use to create a frictionless user experience?

Track 2: From Insights to Innovation – Creating a single view of the customer

How can you utilize personalization to increase customer loyalty and retention?

Track 3: Transition v Transformation – Identifying and embracing new technologies to elevate CX

Do you have a well-delivered digital channel? If not, how can consumer experience tools can help you achieve this?

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Keynote

What Makes a True Partner?

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Keynote

Level Up: Turning Brick-&-Mortar into Top-of-Funnel Powerhouse

How can we rethink physical retail’s role and strategic value and transform our approach to stores?

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Interactive Panel

Social is Supercharged: Tapping into a Torrent of Touchpoints

What is the future of this interaction between social media and your brand?

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Roundtables

Track 1: Convenient, Connected, Customer-Centric - Removing friction for a seamless journey

What tools can you use to create a frictionless user experience?

Track 2: From Insights to Innovation – Creating a single view of the customer

How can you utilize personalization to increase customer loyalty and retention?

Track 3: Transition v Transformation – Identifying and embracing new technologies to elevate CX

Do you have a well-delivered digital channel? If not, how can consumer experience tools can help you achieve this?

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Keynote

Reimagining the Customer Journey for Generation-N, an Evolving Market Segment of Connected and Enlightened Consumers

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Keynote

Technology Enabling the Future

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Interactive Panel

Digital and Physical Convergence: Challenges, Opportunity and Strategy

How can you create a more cohesive brand experience across multiple channels?

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Roundtables

Track 1: Convenient, Connected, Customer-Centric - Removing friction for a seamless journey

What tools can you use to create a frictionless user experience?

Track 2: From Insights to Innovation – Creating a single view of the customer

How can you utilize personalization to increase customer loyalty and retention?

Track 3: Transition v Transformation – Identifying and embracing new technologies to elevate CX

Do you have a well-delivered digital channel? If not, how can consumer experience tools can help you achieve this?

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Keynote

Solution Provider Case Study - A Challenge Addressed

Event Highlights

Immerse yourself in the most advanced virtual event platform, blending the convenience and reach of digital with the interaction of physical events. Experience the new way to network with peers with interactive features including:

Audience Interaction

Engage with a virtual live audience just as you would at a physical event and create meaningful conversations.

Live Polling

The ultimate live polling and gamification tools, keeping your audience engaged.

Audience Q&A

Enabling our team to help you control your session experience.

Interactive Quizzes

Interactive quizzes to gamify your session.

Thought Leadership

Content and insight from industry experts when it matters most.

FAQs

Still have a question contact us below

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