

Innovation is a 21st century buzzword which has evolved into an essential department of any business. What are the greatest challenges that all innovators are facing, and how can they be solved?
Sense check your approach with likeminded industry experts, sharing insight on business-critical challenges and disruptive technology and drive your industry forward collaboratively.
Connect with 70+ senior Digital Innovation leaders for a curated agenda focused on tackling your current business critical challenges and driving industry forward.
Our summits are designed to help you:
Build new connections with likeminded senior leaders
Stay current with emerging business trends
Understand the impact new technology can make
De-risk new projects by gaining a broad range of insights
Accelerate key projects through meaningful new partnerships
Downloadable and actionable takeaways
09:00 - 09:15
09:15 - 09:45
Digital Transformation and Delivering at Scale
For digital transformation, the challenge of scale goes to the very heart of success. How can organizations overcome the challenges that come with moving from experimental proof of concepts to full-scale transformation? During this keynote we will hear from Chetan Kndhari - Chief Innovation & Digital Officer at Nationwide.
09:45 - 10:25
Leadership Innovation: People, Process, Technology
In order to drive digital transformation, IT & Digital executives need to transform the way they lead. True digital transformation is more than just new tech; it’s about the people, the culture, capabilities, and the business model. During this panel discussion we will be exploring this concept from a cross-industry perspective. How can we drive innovation through the convergence of people, processes, and technology?
10:25 - 11:15
Track 1: Defined by CX – Powered by Digital
Track 2: Creating Value Through Business Model Innovation
Track 3: Culture - A Roadblock or a Catalyst for Digital Innovation
11:15 - 11:25
Accelerating Innovation with Operational Agility
The challenges of digital innovation require flexible solutions.
11:25 - 12:05
Transform Customer Engagement through Communications
People expect to get the information they want, in the channel that they choose - from video to voice to chat and SMS - when they want it from anywhere on the planet, in the palm of their hands, and employees in the new modern workplace expect the same experience when it comes to connecting internally with colleagues and externally with their own customers. Attendees will hear from Savinay Berry, EVP of Product and Engineering for Vonage, and learn about real-world applications of customer engagement solutions, how businesses today are leveraging communications technologies to deliver next-level customer experiences that are more engaging, interactive, and meaningful, and how they can prepare for the next wave of the communications revolution and a future of immersive engagement.
12:05 - 12:35
Creating the Foundation for a Digital-First Augmented Organization to Disrupt the Market
To meet modern customers’ demands for an elevated and personalized experience, organizations must successfully incorporate and apply emerging technologies and data as part of their path to innovation and market disruption Successfully incorporating these technologies and applied analytics, however, often first requires that organizations make necessary changes to their internal structure – such as boosting technical expertise and agility – to become a “digital-first” company. In this executive interview, Globant’s CBO Fernando Matzkin and Royal Caribbean’s CXO Jay Schneider, will discuss what it means to be a digital-first organization, what it takes to create one or evolve into one, and what being digital-first enables for the augmented organization’s employees, customers, and broader stakeholders.
09:00 - 09:10
09:10 - 09:40
09:45 - 10:25
Collaboration in the New Workplace
Achieving effective collaboration in an organization can often be challenging. While companies realize the need to invest in the latest technologies, they can only be effective if you have a strong collaboration strategy. In the new workplace it is even more important than ever to have tools that improve collaboration between employees wherever they work. Effective collaboration tools improve overall efficiency, promotes flexibility and is a key part of driving digital transformation through digital empathy.
10:25 - 10:35
Harnessing the Power of Citizen Development
Business teams can be leveraged to drive digital innovation.
10:35 - 12:25
Track 1: Defined by CX – Powered by Digital
Track 2: Creating value through business model innovation
Track 3: Culture – a roadblock or a catalyst for Digital Innovation
11:30 - 12:00
Leveraging Culture to Accelerate Digital Transformation
Digital transformation is more successful with a positive shift in culture. In fact according to a Gartner study, 80% of enterprises will change their culture as a way to accelerate their digital transformation strategy. During this fireside chat we will hear from Ben Massingham, VP of Transformation & Innovation at Novartis, sharing his experience around transformation within the Pharmaceutical industry, the cultural challenges faced, and the key to implementing successful change.
12:05 - 12:35
Discover The Frictionless Digital Transformation That Drives 4x Engagement And 3x Conversion
New age consumers are tech-savvy and crave a whole new level of digital experience, but developing a cohesive CX innovation strategy that excites and engages with customers is always a challenge for business enterprises. How are you responding to this growing demographic’s digital desires? Learn from Vincent Yang, Co-founder and CEO of Firework, about how to shift your storytelling and customer engagement experience to drive digital transformation.
09:00 - 09:10
09:10 - 09:40
Culture –a roadblock or a catalyst for Digital Innovation? It’s both!
Innovation requires a sense of safety, common language and a shared sense of purpose. These dimensions do not come to life in frameworks, case studies and white papers – they are innately human and tied to teams and culture, and how each individual sees themselves in this. If this connective tissue does not exist, innovation cannot thrive.
09:45 - 10:25
How can emerging technology transform the lives of customers and employees?
Innovation at the Core: Delivering Business Outcomes Through Digital Transformation. How does internal and external Digital Innovation deliver better outcomes for both customers and employees?
10:25 - 10:35
10:35 - 11:25
11:30 - 12:00
Delivering Business Outcomes Through Digital Innovation
As innovation leaders, how can we cut through the noise to deliver transformational change that delivers on our core business objectives?
12:05 - 12:35
The Dance of Transformation
How can organizations identify strengths in real life, and leverage them into digital strengths? In this closing keynote we hear from Jeff Reine, VP Direct to Consumer Engagement at Coca Cola. He will be sharing his thought leadership on continuous transformation and capturing consumer engagement in the digital age.
Engage with a virtual live audience just as you would at a physical event and create meaningful conversations.
The ultimate live polling and gamification tools, keeping your audience engaged.
Enabling our team to help you control your session experience.
Interactive quizzes to gamify your session.
Content and insight from industry experts when it matters most.
There is no cost associated with attending a GDS Summit. In return, we ask that all senior executives in participation attend for the full duration to ensure that all attendees get maximum value and insight from the interactive roundtables, live Q&As and breakout networking sessions.
Our digital summit portfolio is designed to bring together senior decision makers from large global businesses and innovative disruptor brands to drive industry forward through addressing business critical challenges collaboratively.
If you’re keen to build new connections with likeminded leaders, de-risk your projects through new insight and establish new partnerships that can accelerate your projects then apply to attend today.
Complete our ‘apply to attend’ form on the event page if you’re interested in attending the summit and you meet our application criteria. A member of the GDS team will then reach out to run you through the programme and event format and discuss your participation.
On stage: co-host a panel discussion with a group of likeminded senior executives or host a solo keynote presentation. Both slots include elements of interactive audience Q&A
Off stage: become a roundtable moderator, leading the discussion with the same cohort of executives for the duration of the summit around a specific topic you’ve agreed to focus on during the roundtable session.
We can tailor a partnership package to help meet your business objectives. This might include brand awareness, driving traffic to your site or quality editorial content via exclusive interviews and Q&As with our executive audience. Enquire today for more information.
Still have a question contact us below
You will leave the summit with best practices to immediately apply back to your organisation and new connections from meaningful conversations.
If you haven’t been to a GDS Digital Summit, you will be incredibly impressed. It’s far more engaging than most digital event experiences. It’s a very interactive environment.
I connected with peers that I know I’ll stay in touch with, including suppliers which have presented a fantastic opportunity for 7-Eleven Global in the future. It may well be the most valuable summit I’ve attended in many years
Thank you so much! Great Summit - an outstanding 3 days that culminated in this Award ... I am humbled and honored. Congratulations to you all for pulling off a Hybrid Summit with Augmented Reality features that are truly unparalleled in the Industry! Collaborative, Interactive & showcasing leading edge technology ... GDS Summits really set the bar so high that a return to physical conferences might be re-evaluated in the Industry. You are an amazing Team of Professionals & I am truly honoured to have been a part of this Summit.