1 - 3 Mar • Europe • Online
Revolution of Retail
Days
Hours
Mins
Secs
NG Retail Digital Summit
The way we do business has fundamentally changed. Customer behaviours are quickly evolving, the future of in-store experience is in flux and the shift toward consumer e-commerce is accelerating faster than ever.
So, what's next for the retail industry?
Connect with leading retail experts on business critical challenges and disruptive technology and drive industry forward collaboratively.
45
Attendees9 Hrs
Insights100%
Senior ExecutivesSpeakers Include
Darren Rajanah
CEO Ingenuity
John Gallemore
Co-Founder & CFO
David Lloyd
GM UK, Netherlands & Nordics
Paul Martin
IT Director
Mustafa Bartin
COO
Jared MacKay
Global Head of Retail Experience & Service and Retail Academy
Marcus Meyer
CEO Central & Northern Europe
Justyna Torres
eCommerce Director & Executive Board Director, Bringo
Nuno Miller
Chief Information & Digital Officer
Why Attend
Connect with 45+ senior leaders for a curated agenda focused on tackling your current business critical challenges and driving industry forward. Our summits are designed to help you:
Build new connections with likeminded senior leaders
Stay current with emerging business trends
Understand the impact new technology can make
De-risk new projects by gaining a broad range of insights
Accelerate key projects through meaningful new partnerships
Downloadable and actionable takeaways
Event Agenda
Day one
Day two
Day three
09:00 - 09:20
Opening Remarks
Intro & Challenger Panel - 3 Roundtable moderators
09:20 - 09:50
Keynote
Transitioning from Retail to Consumer Commerce - After the widespread disruption the sector has experienced in 2020 and the positive news of a range of vaccines now emerging, retailers must start to look towards the ‘new realty’.
Paul Martin Chair Global Retail Group & UK Head of Retail, KPMG
09:55 - 10:35
Interactive Panel
Lessons in Leadership – What have retailers learned from the pandemic?
During this panel we will hear from 3 senior retail leaders as they discuss some of their experiences and lessons learned from the pandemic and what leadership innovation looks like for them and the industry.
Marcus Meyer CEO Central & Northern Europe, Lacoste
Jared MacKay Global Head of Retail Experience & Service and Retail Academy , L'Oreal
Stefan Otte VP Global Real Estate & Partner Retail, Levi Strauss & Co
10:35 - 10:45
Insight Break
10:45 - 11:45
Roundtables
Track 1: Getting creative with customer experience - anticipating the conversation
Lead through the customer - do you have a clear view of the market, your customer and where you currently fit?
Track 2: Leadership Innovation – Establishing Organisational Agility & Collaboration
What must retail organisations do to become more agile and empower executives to keep pace with changing consumer behaviours and disruptions?
Paul Martin IT Director, FOOTASYLUM
Track 3: A new era for retail - what does innovation look like for consumer commerce?
How can you reliably evaluate and identify which tech will match your evolving customers’ needs?
Sarah Curran Managing Director, EMEA, True Fit
Christian Requena Spain Managing Director, Globant
12:20 - 12:40
Keynote
Taking advantage of Digital in our companies
Nuno Miller Chief Information & Digital Officer, Sonae Fashion
09:00 - 09:10
Opening Remarks
09:10 - 09:40
Keynote
Is the grocery industry ready for ‘online offline integration' at store level’?
During this session we will hear from a leading retailer and how this fundamental shift in digital sales saw stores as more integral, not less to their growth.
Mustafa Bartin COO, Migros
09:45 - 10:25
Interactive Panel
The Evolution from Retail to Consumer Commerce – who will win and how do you transition?
How are the boundaries blurring between retail and CPG in a D2C driven world?
Paul Martin Chair Global Retail Group & UK Head of Retail, KPMG
John Gallemore Co-Founder & CFO, THG
Darren Rajanah CEO Ingenuity, THG Ingenuity
10:25 - 10:35
Insight Break
10:35 - 11:35
Roundtables
Track 1: Getting creative with customer experience - anticipating the conversation
Lead through the customer - do you have a clear view of the market, your customer and where you currently fit?
Track 2: Leadership Innovation – Establishing Organisational Agility & Collaboration
What must retail organisations do to become more agile and empower executives to keep pace with changing consumer behaviours and disruptions?
Track 3: A new era for retail - what does innovation look like for consumer commerce?
How can you reliably evaluate and identify which tech will match your evolving customers’ needs?
11:40 - 12:10
Keynote
Reshaping the last mile – visible, sustainable, reliable - Fuelled by an historic surge in e-commerce demand, last mile strategies have gained more attention than ever.
Stuart Hill VP Logistics, Farfetch
09:00 - 09:10
Opening Remarks
09:10 - 09:40
Keynote
Retail reinvented: European brands must look east if they’re to keep customers engaged
With online sales soaring globally, what can European brands learn from China, the world’s largest e-commerce market?
David Lloyd GM UK, Netherlands & Nordics, Alibaba
09:45 - 10:25
Interactive Panel
The new social landscape - evolving the path to purchase
Many brands still aren’t leveraging the full benefits that social commerce has to offer.
Sophie Top Director Digital Creative & Content Strategy, Adidas
Justyna Torres eCommerce Director & Executive Board Director, Bringo, Carrefour
10:25 - 10:35
Insight Break
10:35 - 11:35
Roundtables
Track 1: Getting creative with customer experience - anticipating the conversation
Lead through the customer - do you have a clear view of the market, your customer and where you currently fit?
Track 2: Leadership Innovation – Establishing Organisational Agility & Collaboration
What must retail organisations do to become more agile and empower executives to keep pace with changing consumer behaviours and disruptions?
Track 3: A new era for retail - what does innovation look like for consumer commerce?
How can you reliably evaluate and identify which tech will match your evolving customers’ needs?
11:40 - 12:10
Keynote
Agility: creating the ‘new normal’ playbook for a digital world - A successful pivot to an agile digital channel strategy not only meets customer needs as they unfold but also anticipates the conversation.
