27 - 29 Sep • Europe • Online
Revolution of Retail
Days
Hours
Mins
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NG Retail Digital Summit
The way we do business has fundamentally changed. Customer behaviours are quickly evolving, the future of in-store experience is in flux and the shift toward consumer e-commerce is accelerating faster than ever.
So, what's next for the retail industry?
Connect with leading retail experts on business critical challenges and disruptive technology and drive industry forward collaboratively.
70
Attendees9 Hrs
Insights100%
Senior ExecutivesPrevious Speakers
Paul Martin
Chair Global Retail Group & UK Head of Retail
Marcus Meyer
CEO Central & Northern Europe
Jared MacKay
Global Head of Retail Experience & Service and Retail Academy
Stefan Otte
VP Global Real Estate & Partner Retail
Sarah Curran
Managing Director, EMEA
Christian Requena
Spain Managing Director
Nuno Miller
Chief Information & Digital Officer
Mustafa Bartin
COO
Paul Martin
IT Director
John Gallemore
Co-Founder & CFO
Darren Rajanah
CEO Ingenuity
Stuart Hill
VP Logistics
David Lloyd
GM UK, Netherlands & Nordics
Sophie Top
Director Digital Creative & Content Strategy
Justyna Torres
eCommerce Director & Executive Board Director, Bringo
Why Attend
Connect with 70+ senior leaders for a curated agenda focused on tackling your current business critical challenges and driving industry forward. Our summits are designed to help you:
Build new connections with likeminded senior leaders
Stay current with emerging business trends
Understand the impact new technology can make
De-risk new projects by gaining a broad range of insights
Accelerate key projects through meaningful new partnerships
Downloadable and actionable takeaways
Past Programme
Day one
Day two
Day three
09:00 - 09:20
Opening Remarks
Intro & Challenger Panel - 3 Roundtable moderators
09:20 - 09:50
Keynote
The Future of Retail – How do you measure your performance in the transition to Consumer Commerce
Increasingly retail business models are transitioning to Consumer Commerce ecosystems where businesses selling products and services to the Consumer do not necessarily need to have a legacy in physical stores.
Paul Martin Chair Global Retail Group & UK Head of Retail, KPMG
09:55 - 10:35
Keynote
Executive Insights with JJ van Oosten, Chief Customer and Digital Officer, Kingfisher
JJ van Oosten Chief Customer and Digital Officer, Kingfisher
10:35 - 10:45
Insight Break
10:45 - 11:45
Roundtables
Track 1: Looking to The Future: Improving the Customer Experience
How can you improve returns management? What challenges do you face in achieving this and what solutions are there to improve it?
Track 2: Recalibrating the Online-offline Divide: Meet Your Customers Where They Are
How can you create offline experiences that leverage the technology and convenience of eCommerce and allow marketplaces and traditional retail to converge?
Track 3: Digital Transformation: How Can Technology Improve Consumer Commerce?
How can you utilize AI and other technology solutions to improve the in-store experience?
12:20 - 12:40
Closing Keynote
Agility: creating the ‘new normal’ playbook for a digital world
A successful pivot to an agile digital channel strategy not only meets customer needs as they unfold but also anticipates the conversation.
09:00 - 09:10
Opening Remarks
09:10 - 09:40
Keynote
The New Social Landscape - Evolving the Path to Purchase
Many brands still aren’t leveraging the full benefits that social commerce has to offer.
09:45 - 10:25
Interactive Panel
The Evolution from Retail to Consumer Commerce – Who Will Win and How do you Transition?
In this panel we will hear from three senior retail leaders on their experience transitioning to consumer commerce.
10:25 - 10:35
Insight Break
10:35 - 11:35
Roundtables
Track 1: Looking to The Future: Improving the Customer Experience
How can you improve returns management? What challenges do you face in achieving this and what solutions are there to improve it?
Track 2: Recalibrating the Online-offline Divide: Meet Your Customers Where They Are
How can you create offline experiences that leverage the technology and convenience of eCommerce and allow marketplaces and traditional retail to converge?
Track 3: Digital Transformation: How Can Technology Improve Consumer Commerce?
How can you utilize AI and other technology solutions to improve the in-store experience?
11:40 - 12:10
Closing Keynote
Returns: The Next Evolution in ecommerce
According to Retail Week, “92% of consumers will repeat purchases if the returns process is easy for them”. In this session we will discuss the challanges in achieving a seemless return system.
09:00 - 09:10
Opening Remarks
09:10 - 09:40
Keynote
What is the Future for the Physical Store?
Post Covid-19 there have been dramatic changes to the high street. Some retailers fear that sales won't return to pre-Covid levels. Does the physical store as we know it has a future in the new retail landscape?
09:45 - 10:25
Interactive Panel
Purpose & Reputation - How to Achive Agile Authenticity
Being socially responsible and demonstrating purpose is no longer a point of distinction, it's an expectation.
10:25 - 10:35
Insight Break
10:35 - 11:35
Roundtable Review
Track 1: Looking to The Future: Improving the Customer Experience
How can you improve returns management? What challenges do you face in achieving this and what solutions are there to improve it?
Track 2: Recalibrating the Online-offline Divide: Meet Your Customers Where They Are
How can you create offline experiences that leverage the technology and convenience of eCommerce and allow marketplaces and traditional retail to converge?
Track 3: Digital Transformation: How Can Technology Improve Consumer Commerce?
How can you utilize AI and other technology solutions to improve the in-store experience?
11:40 - 12:10
Closing Keynote
Looking to the Future: Sustainability its More Then A Buzzword
Now is the time to commit to increased sustainability within the retail space. It is considered by customers to be a key characteristic of the new normal. The question is how do you integrate sustainability into your core business strategy?
