Brand Storytelling & The Role of the Physical Store

Post Covid-19, consumers are craving human interaction, creating a unique opportunity for physical retail and brand destinations. In this session, we will hear about Diageo's recently opened Johnnie Walker Princes Street in Edinburgh, a brand experience centre and retail flagship for the world’s #1 Scotch whisky.

Greg Klingaman Global Reserve Retail Director, Diageo

The Evolution from Retail to Consumer Commerce – Who Will Win and How do you Transition?

In this panel we will hear from three senior retail leaders on their experience transitioning to consumer commerce.

Katharina Sutch Global Shopper & OmniChannel Activation Director , The LEGO Group

Derek Morrison GM EMEA, Stock X

Track 1: Looking to The Future: Improving the Customer Experience

As we enter the last quarter of 2021, retailers must begin to look past the new normal. What do we expect the future of customer experience to look like in both the online and physical spaces?

Linda Ellett Partner & Head of Consumer, Leisure & Retail, KPMG

Track 2: Recalibrating the Online-offline Divide: Meet Your Customers Where They Are

How can you recalibrate your online vs. offline offering to transform your customer experience? How can you create offline experiences that leverage the technology and convenience of eCommerce and allow marketplaces and traditional retail to converge?

Jan-Pieter Lips Head of Retail and Hospitality Solutions, Adyen

Track 3: Digital Transformation: How Can Technology Improve Consumer Commerce?

How can you utilize AI and other technology solutions to improve the in-store experience?

Jim Herbert GM of EMEA, BigCommerce

Sustainability and D&I as Brand Purpose: Engaging Communities and Lessons Learned

Natalie will shine a spotlight on the e-tailer’s D&I and sustainability strategies – sharing how they combine to build a brand that’s driving positive cultural change.

Natalie Wills Global Director Marketing, Zalando

Embracing the rise of Offline to Online - shifting from eCommerce to experience

The relentless expansion of pure e-commerce companies has transformed the traditional sense of ‘retailing’, and brands are expanding their own direct to consumer efforts as choice dominates the market. One thing is for sure – the consumer is driving change and experience still counts. Winning retailers require a business model that is fit for purpose, agile and more innovative than before.

Purpose & Reputation - How to Acheive Agile Authenticity

Being socially responsible and demonstrating purpose is no longer a point of distinction, it's an expectation. Stakeholders, employees, and customers are increasingly evaluating brands and products based on a company’s ethics and values. The role falls with leaders to instill authenticity in their organization. In this panel, we will discuss how best to do this.

Carmen Seman VP of Marketing EMEA, Footlocker

Maurina Leito Brand Director EMEA & UK , Footlocker

Track 1: Looking to The Future: Improving the Customer Experience

How can you improve returns management? What challenges do you face in achieving this and what solutions are there to improve it?

Track 2: Recalibrating the Online-offline Divide: Meet Your Customers Where They Are

How can you create offline experiences that leverage the technology and convenience of eCommerce and allow marketplaces and traditional retail to converge?

Track 3: Digital Transformation: How Can Technology Improve Consumer Commerce?

How can you utilize AI and other technology solutions to improve the in-store experience?

Looking to the Future: Sustainability its More Then A Buzzword

Now is the time to commit to increased sustainability within the retail space. It is considered by customers to be a key characteristic of the new normal. The question is how do you integrate sustainability into your core business strategy?