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7 - 9 Jun • America • Online

Working for Customers’ Financial Future

Days

Hours

Mins

Secs

NG Banking Innovation Digital Summit

Banking is facing a barrage of new challenges including regulation, digital payments and the impact of the pandemic.

Join 70+ senior Banking leaders on business-critical challenges and disruptive technology and drive your industry forward collaboratively.

70

Attendees

9 Hrs

Industry Insights

100%

Senior Executives
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Why Attend

Connect with 70+ senior Banking leaders for a curated agenda focused on tackling your current business critical challenges and driving industry forward. Our summits are designed to help you:

Build new connections with likeminded senior leaders

Stay current with emerging business trends

Understand the impact new technology can make

De-risk new projects by gaining a broad range of insights

Accelerate key projects through meaningful new partnerships

Downloadable and actionable takeaways

Event Agenda

Day one
Day two
Day three

09:00 - 09:15

09:00 - 09:15

Opening Remarks

09:15 - 09:45

09:15 - 09:45

Keynote

09:45 - 10:25

09:45 - 10:25

Panel Discussion

Customer Centricity: Going Beyond the Call of Duty

Customer expectations are rising on a global scale, as is the need to meet them. Rapid innovation through digital is enabling financial institutions to meet these demands. Whilst digital may be the answer, there are multiple factors to be considered and the journey is a time-consuming and expensive one. As we transition, cost optimization, partner ecosystems and calculated investments are imperative to ensure successful delivery and ongoing ROI. Banks and financial institutions need a laser-focused, highly considered and relentless approach to aid future success and customer demands need to be at the heart of decision making in order to become truly customer centric.

Eric Fleischer Director, Operational Intelligence and Automation, Charles Schwab
Karthik Govindaswamy Executive Director, JPMorgan Chase & Co
Amresh Mathur SVP, Head of Digital Acquisition & Customer Experience, Citizens Bank

10:25 - 11:15

10:25 - 11:15

Roundtables

Track 1: Risk in 2022: Data-Driven Predictions in a Time of Constant Change

Track 2: The Role of AI in Driving Innovation, Resilience and ESG

Track 3: The Future of Banking & Finance: Innovating to Drive Competitive Separation

Dimple Thakkar Executive Director, Global Head of Digital Communications Engineering, JPMorgan Chase & Co

11:17 - 11:27

11:17 - 11:27

Insights Break

11:35 - 12:15

11:35 - 12:15

Masterclass Breakouts

Why Banks Can’t Drive Digital Disruption Without Low-Code DevOps

Banks around the world are turning to low-code SaaS platforms to achieve their digital transformation goals — from end-to-end personalization to omni-channel engagement to customer trust.
Low-code cloud software platforms empower more people to build digital systems more quickly. But as these solutions scale across application development, complexity scales along with it. And this creates a massive need in the marketplace for rigor, training, and tools. Join Copado’s Andrew Davis — author of the award-winning handbook Mastering Salesforce DevOps — for a 30-minute masterclass on low-code DevOps and the financial services industry.

Andrew Davis Senior Director of Research and Innovation, Author of Mastering Salesforce DevOps , Copado

12:17 - 12:47

Sponsor

12:17 - 12:47

Headline Keynote

09:00 - 09:10

09:00 - 09:10

Opening Remarks

09:10 - 09:40

09:10 - 09:40

Keynote

Pepe Porrata COO, Varo Bank

09:42 - 10:22

09:42 - 10:22

Panel Discussion

Executing Innovation Focused Digital Transformation

Digital transformation is no new concept for financial institutions anymore and the majority of large banks have been on a digital journey of some sort over the past few years. Millions of dollars are spent every year on technology programs within financial services but the impact of this investment is often unclear.
There will always be uncountable priorities for banks. The key is to understand core priorities and expand on these - looking to build on partner ecosystems to execute transformation in other areas.

Vishal Garg Global Head of Digital Transformation & Compliance, Citi
Daniel Seay SVP, Director of Wholesale Transformation, Fifth Third Bank
James Barrese SVP Technology & Engineering, Chime

10:40 - 11:30

10:40 - 11:30

Roundtables

Track 1: Risk in 2022: Data-Driven Predictions in a Time of Constant Change

Track 2: The Role of AI in Driving Innovation, Resilience and ESG

Track 3: The Future of Banking & Finance: Innovating to Drive Competitive Separation

Dimple Thakkar Executive Director, Global Head of Digital Communications Engineering, JPMorgan Chase & Co

11:32 - 12:02

11:32 - 12:02

Innovation Exchange Keynote

AI in Action to Accelerate ESG & Climate Change

As the importance of environmental and social responsibility gains momentum, the financial services industry is stepping to the forefront. With the pandemic and associated economic dislocation, heightened social unrest, and continued climate change, the need for action on environmental, social, and governance (ESG) topics by FIs has never been higher. In this Innovation Exchange Keynote, Sarah Chapman will be exploring how AI can be used to create a more sustainable future, for example through advancing diversity, equity and inclusion in products and services, and managing climate-related risk.

Sarah Chapman Global Chief Sustainability Officer, Manulife

12:05 - 12:35

12:05 - 12:35

Closing Prime Keynote

09:00 - 09:10

09:00 - 09:10

Opening Remarks

09:10 - 09:40

09:10 - 09:40

Keynote

09:45 - 10:25

09:45 - 10:25

Panel Discussion

Revenue Generation in the Fintech Era

With the impending changes to overdraft fees, many banks are looking at a significant decline in fee income and struggling to figure out how to generate more revenue. Financial institutions will need to adapt their mindsets to be open to Fintech innovations in order to embrace these developments and keep their customers. So, how do we stay profitable with the emergence of new, UX heavy fintechs? What can we do to stay on top of our game and maximise revenue?

Elina Abel Head of Commercial Banking Lending Transformation, Wells Fargo
Krishnan Subramanian Corporate VP, Enterprise Strategy & Planning, New York Life Insurance

10:27 - 10:37

10:27 - 10:37

Insight Break

10:37 - 11:37

10:37 - 11:37

Roundtable Leaders Panel

Dimple Thakkar Executive Director, Global Head of Digital Communications Engineering, JPMorgan Chase & Co

11:37 - 12:07

11:37 - 12:07

Innovation Exchange Keynote

Mastercard's AI Journey

Many factors need to be considered when implementing AI. Is AI trustworthy? Is it safe? Will my customers’ data be protected? Mastercard has developed five pillars to implementing AI where ethics and inclusivity are as important as growth and efficiency. An innovator in artificial intelligence driven products, services, operations and system improvements, Mastercard is building on more than a decade of AI experience to bring a thoughtful, strategic approach to AI implementation. Rohit will discuss how Mastercard balances building trust in technology while also fostering AI innovation.

Rohit Chauhan EVP AI, Mastercard

12:10 - 12:45

12:10 - 12:45

Closing Keynote

12:45 - 12:55

12:45 - 12:55

Insight Break -Closing Comments

Event Highlights

Immerse yourself in the most advanced virtual event platform, blending the convenience and reach of digital with the interaction of physical events. Experience the new way to network with peers with interactive features including:

Audience Interaction

Engage with a virtual live audience just as you would at a physical event and create meaningful conversations.

Live Polling

The ultimate live polling and gamification tools, keeping your audience engaged.

Audience Q&A

Enabling our team to help you control your session experience.

Interactive Quizzes

Interactive quizzes to gamify your session

Thought Leadership

Content and insight from industry experts when it matters most

FAQs

Still have a question contact us below

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