Powered by

9 - 11 Jun • America • Online

Making End to End Experiences that Matter

Days

Hours

Mins

Secs

Omnichannel CX Summit

2020 introduced several challenges into the sector, with a sharp rise in e-commerce and retailers having to rethink their strategies. Organizations need to constantly differentiate themselves and their product offerings

Sense check your approach with likeminded industry experts, sharing insight on business-critical challenges and disruptive technology and drive your industry forward collaboratively.

75

Attendees

100%

Senior Executives

9 Hrs

Industry Insights
image/svg+xml Watch video

Why Attend

Connect with 75+ senior Omnichannel leaders for a curated agenda focused on tackling your current business critical challenges and driving industry forward.

Our summits are designed to help you:

Build new connections with likeminded senior leaders

Stay current with emerging business trends

Understand the impact new technology can make

De-risk new projects by gaining a broad range of insights 

Accelerate key projects through meaningful new partnerships

Downloadable and actionable takeaways

Event Agenda

Day one
Day two
Day three

09:00 - 09:20

09:00 - 09:20

Opening Remarks

Vishal Agarwal Co-Founder, LocoBuzz
Daniel Rodriguez CMO , Simplr.ai
Chase Cooper Director of Omnichannel Marketing , Dorel Juvenile

09:20 - 09:50

09:20 - 09:50

Keynote

Agility: Creating the ‘New Normal’ Playbook for a Digital World

Embracing social CRM – increasing your social presence is a must but how do you make the most of this engagement?

Suruchi Shukla VP Omnichannel Growth Marketing, Tailored Brands

09:55 - 10:35

09:55 - 10:35

Workshop

Getting Creative with Customer Experience: Anticipating the Conversation

Creating rich customer experiences that continue to build on trust increases the need for customer marketing and customer experience.

Rusty Jensen VP RevGen, Nice InContact

10:35 - 10:45

10:35 - 10:45

Insight Break

10:45 - 11:45

10:45 - 11:45

Roundtables

Track 1: Creating a Global Throughline: Building Customer Experience at Scale

Where should we be leveraging ML and AI tools to make innovative observations about your customer's behavior?

Vishal Agarwal Co-Founder, LocoBuzz
André Ferraz CEO and Founder, Incognia

Track 2: Combining Customer Acquisition, Retention, and Loyalty

How can we integrate our digital and non-digital customer touchpoints into one consistent journey?

Daniel Rodriguez CMO , Simplr.ai
David Iudica Director, Head of Vertical Insights and Scaled Research, Facebook

Track 3: Developing Brand Strategy (within) Channel Authenticity

How can you identify your key target audience? With your brand strategy, how can you discover the authentic messaging you want to convey?

Chase Cooper Director of Omnichannel Marketing , Dorel Juvenile

11:50 - 12:20

11:50 - 12:20

Closing Keynote

The Future is Now

How do we adapt and redesign the retail framework based on the changing retail landscape and increased expectations of the Customer for optimal success.

Ruth Crowley VP Merchandise & Brand Strategy, Hudson Group

09:00 - 09:10

09:00 - 09:10

Opening Remarks

09:10 - 09:40

09:10 - 09:40

Keynote

Emerge as Winners – How to Connect with Customers at Every Touchpoint

The most successful organizations of the last 18 months have been those who embraced digital transformation and those who have been able to pivot their digital offering around the customer, to enhace their experience.

Jason Test VP of Sales for Digital & In Store Commerce, PayPal

09:45 - 10:25

09:45 - 10:25

Workshop

Personalization in the appropriate channel

Omnichannel personalization - being the ability to collect information at any scale, and then implement that data to create a rounded, contextual customer experience no matter which platform or stage of purchase. But how do we make sure the customer is recognized throughout the whole relationship?

Megan Merrick Director, Innovation and Brand Experience , Freshly
Amanda Bailey VP Global Customer Strategy & Engagement , Hilton
Kara Cartin Director, Customer Journey , VW

10:25 - 10:35

10:25 - 10:35

Insight Break

David Iudica Director, Head of Vertical Insights and Scaled Research, Facebook

10:35 - 11:35

10:35 - 11:35

Roundtables

Track 1: Creating a Global Throughline: Building Customer Experience at Scale

Where should we be leveraging ML and AI tools to make innovative observations about your customer's behavior?

Vishal Agarwal Co-Founder, LocoBuzz
André Ferraz CEO and Founder, Incognia

Track 2: Combining Customer Acquisition, Retention, and Loyalty

How can we integrate our digital and non-digital customer touchpoints into one consistent journey?

Daniel Rodriguez CMO , Simplr.ai
David Iudica Director, Head of Vertical Insights and Scaled Research, Facebook

Track 3: Developing Brand Strategy (within) Channel Authenticity

How can you identify your key target audience? How can you identify your key target audience? With your brand strategy, how can you discover the authentic messaging you want to convey?

Chase Cooper Director of Omnichannel Marketing , Dorel Juvenile

11:40 - 12:10

11:40 - 12:10

Closing Keynote

Focus on the Customer as a Person

The talk will introduce a new way of thinking about how companies approach understanding their users, customers, consumers, fans, followers etc. – in short, understanding the people whose lives they affect.

Alex Genov Head of Customer Research, Zappos

09:00 - 09:10

09:00 - 09:10

Opening Remarks

09:10 - 09:40

09:10 - 09:40

Keynote

Natural Language Processing: Giving a voice to those without

How do you determine when and where deploying NLP in your customer journey will have the most impact? What are the main challenges around NLP and how do you overcome them?

Carlos Pereira CEO, Livox

09:45 - 10:25

09:45 - 10:25

Keynote

Uniting Online and Offline: Bringing the New Omni Customer Journey Together

In this session, we will discuss how to supercharge your omnichannel strategy, whilst aligning your instore and online efforts.

China Scroggins Director Of Customer Experience, Forever 21

10:25 - 10:35

10:25 - 10:35

Insight Break

10:35 - 11:35

10:35 - 11:35

Roundtable Review

Track 1: Creating a Global Throughline: Building Customer Experience at Scale

Where should we be leveraging ML and AI tools to make innovative observations about your customer's behavior?

Vishal Agarwal Co-Founder, LocoBuzz
André Ferraz CEO and Founder, Incognia

Track 2: Combining Customer Acquisition, Retention, and Loyalty

How can we integrate our digital and non-digital customer touchpoints into one consistent journey?

Daniel Rodriguez CMO , Simplr.ai
David Iudica Director, Head of Vertical Insights and Scaled Research, Facebook

Track 3: Developing Brand Strategy (within) Channel Authenticity

How can you identify your key target audience? With your brand strategy, how can you discover the authentic messaging you want to convey?

Chase Cooper Director of Omnichannel Marketing , Dorel Juvenile

11:40 - 12:10

11:40 - 12:10

Closing Keynote

Leading Transformation: How to Drive Innovation in Retail

The landscape of retail is changing rapidly and companies must innovate and adapt to avoid becoming obsolete. But, bringing transformative innovations to market is not just about having the next big idea.

Kyle Nel EVP, Uncommon Partners Lab Corporate Innovation & Former Exec Director & Founder Lowe’s Innovation Labs, Uncommon Partners

Event Highlights

Immerse yourself in the most advanced virtual event platform, blending the convenience and reach of digital with the interaction of physical events. Experience the new way to network with peers with interactive features including:

Audience Interaction

Engage with a virtual live audience just as you would at a physical event and create meaningful conversations.

Live Polling

The ultimate live polling and gamification tools, keeping your audience engaged.

Audience Q&A

Enabling our team to help you control your session experience.

Interactive Quizzes

Interactive quizzes to gamify your session.

Leadership Excellence Awards

Recognising outstanding Executives who have demonstrated exemplary leadership.

Thought Leadership

Content and insight from industry experts when it matters most.

FAQs

Still have a question contact us below

Previous attendees include