9 - 11 Jun • America • Online
Making End to End Experiences that Matter
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Hours
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Omnichannel CX Summit
2020 introduced several challenges into the sector, with a sharp rise in e-commerce and retailers having to rethink their strategies. Organizations need to constantly differentiate themselves and their product offerings
Sense check your approach with likeminded industry experts, sharing insight on business-critical challenges and disruptive technology and drive your industry forward collaboratively.
75
Attendees100%
Senior Executives9 Hrs
Industry Insights
Why Attend
Connect with 75+ senior Omnichannel leaders for a curated agenda focused on tackling your current business critical challenges and driving industry forward.
Our summits are designed to help you:
Build new connections with likeminded senior leaders
Stay current with emerging business trends
Understand the impact new technology can make
De-risk new projects by gaining a broad range of insights
Accelerate key projects through meaningful new partnerships
Downloadable and actionable takeaways
Event Agenda
Day one
Day two
Day three
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Keynote
Lessons Learned Post Pandemic: Why E-Commerce Will Never Be the Same
What lessons were learnt about eCommerce during the pandemic?
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Interactive Panel
Putting the 'I' in Omnichannel: Driving Personalization
As people give us more information, we can create more engagement, loyalty and frequency for customers.
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Roundtables
Track 1: Creating a Global Throughline: Building Customer Experience at Scale
Where should we be leveraging ML and AI tools to make innovative observations about your customer's behavior?
Track 2: Customer Acquisition, Retention, and Loyalty
How can we foster better interaction from our customers who are clicking, opening and scrolling to your product?
Track 3: Developing Brand Strategy and Channel Authenticity
How can you identify your key target audience? With your brand strategy, how can you discover the authentic messaging you want to convey?
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Keynote
What Makes a True Partner?
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Keynote
Level Up: Turning Brick-&-Mortar into Top-of-Funnel Powerhouse
How can we rethink physical retail’s role and strategic value and transform our approach to stores?
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Interactive Panel
Social is Supercharged: Tapping into a Torrent of Touchpoints
What is the future of this interaction between social media and your brand?
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Roundtables
Track 1: Creating a Global Throughline: Building Customer Experience at Scale
Where should we be leveraging ML and AI tools to make innovative observations about your customer's behavior?
Track 2: Customer Acquisition, Retention, and Loyalty
How can we foster better interaction from our customers who are clicking, opening and scrolling to your product?
Track 3: Developing Brand Strategy and Channel Authenticity
How can you identify your key target audience? With your brand strategy, how can you discover the authentic messaging you want to convey?
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Keynote
Reimagining the Customer Journey for Generation-N, an Evolving Market Segment of Connected and Enlightened Consumers
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Keynote
Technology Enabling the Future
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Interactive Panel
Digital and Physical Convergence: Challenges, Opportunity and Strategy
How can you create a more cohesive brand experience across multiple channels?
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Roundtables
Track 1: Creating a Global Throughline: Building Customer Experience at Scale
Where should we be leveraging ML and AI tools to make innovative observations about your customer's behavior?
Track 2: Customer Acquisition, Retention, and Loyalty
How can we foster better interaction from our customers who are clicking, opening and scrolling to your product?
Track 3: Developing Brand Strategy and Channel Authenticity
How can you identify your key target audience? With your brand strategy, how can you discover the authentic messaging you want to convey?
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Keynote
Solution Provider Case Study - A Challenge Addressed
