8 - 10 Mar • Europe • Online
Revolution of Retail
Days
Hours
Mins
Secs
NG Retail Digital Summit
The way we do business has fundamentally changed. Customer behaviours are quickly evolving, the future of in-store experience is in flux and the shift toward consumer e-commerce is accelerating faster than ever.
So, what's next for the retail industry?
Connect with leading retail experts on business critical challenges and disruptive technology and drive industry forward collaboratively.
70
Attendees9 Hrs
Insights100%
Senior ExecutivesSpeakers Include
Paul Martin
Global Retail Lead & UK Head of Retail
Carla Baumer
Customer & Retail Director
Ida Hallgren
Director Omnichannel Activation
Gilles Morel
President EMEA and Executive VP
Nikhil Sengupta
Global Sales Director
Kate Orwin
Leasing Director
Ky Ismet
Director of Customer Success
Sathya Nandakumar
CTO
Ashley Rolls
Head of Retail & Consumer Markets
Benjamin Durand-Servoingt
COO
Kolja Kiofsky
Global Retail Operations, Vice President
Johannes Wechsler
CDO
Jörg Heinemann
Principal Innovation & Digitalisation
Why Attend
Connect with 70+ senior leaders for a curated agenda focused on tackling your current business critical challenges and driving industry forward. Our summits are designed to help you:
Build new connections with likeminded senior leaders
Stay current with emerging business trends
Understand the impact new technology can make
De-risk new projects by gaining a broad range of insights
Accelerate key projects through meaningful new partnerships
Downloadable and actionable takeaways
Event Agenda
Day one
Day two
Day three
09:00 - 09:20
Opening Remarks
Intro & Challenger Panel
3 Roundtable moderators
Hatidže Alvanidis Head of Own Retail Activation, Miele
Ida Hallgren Director Omnichannel Activation, adidas
Ashley Rolls Head of Retail & Consumer Markets, KPMG
09:20 - 09:50
Keynote
Customer Experience as a key differentiator
In a world of constant change, how did shifts in consumer behavior and industry become the catalyst for Swarovski's digital brand transformation, how Swarovski is embracing change and turning challenges into opportunities, and how the brand is following its "brand in mind, customer at heart" mantra and treating Customer Experience as a key differentiator to rethink the role of the store and retail staff, revive the magic of in-person experiences, and ignite retail in the future.
Ilse Roeffen Executive Vice President Market Management, Swarovski
09:55 - 10:35
Sponsor
09:55 - 10:35
Keynote
The Experience Expectation is real. But what does great customer experience at scale really look like?
Amazing customer experiences are one of the last competitive differentiators left at retailers’ disposal, and the potential rewards of delivering against soaring customer expectations are huge. So how do you do it?
Ky Ismet Director of Customer Success, Ometria
10:35 - 10:45
Insight Break
10:45 - 11:45
Roundtables
Track 1: Digital Commerce – Fine tuning your online strategy
The accelerated shift in online is here to stay and there is a renewed importance to an organisation’s need to adapt and keep pace with improving technology and evolving consumer expectations in the online space. Platforms introducing features that manage everything from in-app purchasing to customer management are gaining maximum exposure for retailers. Not only are customers more receptive to buying products via a brand’s social channel but they’re also becoming more reliant on it as part of their omnichannel journey where choice is paramount.
Ashley Rolls Head of Retail & Consumer Markets, KPMG
Track 2: Getting creative with customer experience - anticipating the conversation
Retailers must consider and create messages, experiences, and offers that resonate with individuals’ unique needs and expectations, whether that’s online, in-store or through social. A successful pivot to an agile customer experience channel strategy not only meets customer needs as they unfold but also anticipates the conversation.
Hatidže Alvanidis Head of Own Retail Activation, Miele
Track 3: Consumer Commerce – A new era for retail
How can thinking from a customer backwards help a retailer thrive in this new era? And how can you identify and embrace transformative tech to meet the customer where they are?
Ida Hallgren Director Omnichannel Activation, adidas
11:50 - 12:20
Closing Keynote
Putting Operations in your Digital DNA
We’ve all been in the situation where we’ve purchased something from a site that has a fantastic user experience, sadly when it comes to getting your hands on the item, it’s a different story. The focus of Sathya’s discussion is how we transform the DNA of businesses to have the right balance of user experience on your digital platforms and operationally fulfilling your commitment - keeping your customers coming back.
Sathya Nandakumar CTO, Holland and Barrett
09:00 - 09:10
Opening Remarks
09:10 - 09:40
Keynote
How we shop is changing: inspiring customers of the future at every touch point
We are currently experiencing an exciting revolution of physical retail and the brands that will succeed are those that embrace this revolution, creating new ways to attract people into store. Westfield centres attract brands that create connected experiences that seamlessly integrate digital and physical, giving shoppers a reason to visit – this is the future of retail.
Kate Orwin Leasing Director, Unibail-Rodamco-Westfield
09:45 - 10:25
Panel Discussion
A new era for consumer commerce – Meet your customers where they are
How can thinking from a customer backwards help a retailer thrive in this new era? And how can you identify and embrace transformative tech to meet the customer where they are?
Kolja Kiofsky Global Retail Operations, Vice President, Swarovski
Benjamin Durand-Servoingt COO, Groupe Etam
Jörg Heinemann Principal Innovation & Digitalisation, Otto
10:25 - 10:35
Insight Break
10:35 - 11:35
Roundtables
Track 1: Digital Commerce – Fine tuning your online strategy
The accelerated shift in online is here to stay and there is a renewed importance to an organisation’s need to adapt and keep pace with improving technology and evolving consumer expectations in the online space. Platforms introducing features that manage everything from in-app purchasing to customer management are gaining maximum exposure for retailers. Not only are customers more receptive to buying products via a brand’s social channel but they’re also becoming more reliant on it as part of their omnichannel journey where choice is paramount.
Ashley Rolls Head of Retail & Consumer Markets, KPMG
Track 2: Getting creative with customer experience - anticipating the conversation
Retailers must consider and create messages, experiences, and offers that resonate with individuals’ unique needs and expectations, whether that’s online, in-store or through social. A successful pivot to an agile customer experience channel strategy not only meets customer needs as they unfold but also anticipates the conversation.
Hatidže Alvanidis Head of Own Retail Activation, Miele
Track 3: Consumer Commerce – A new era for retail
How can thinking from a customer backwards help a retailer thrive in this new era? And how can you identify and embrace transformative tech to meet the customer where they are?
Ida Hallgren Director Omnichannel Activation, adidas
11:40 - 12:10
Closing Keynote
Omnichannel: from complexity to value
Omnichannel is frequently referred to as a winning model in today’s retail environment. Yet in reality, pure online players have largely outperformed omnichannel retailers over the past decade. This raises three questions: How can you avoid the negative impacts of omnichannel on your e-commerce business? Which elements of omnichannel actually generate the most value for customers and your business (and which drive more complexity)? And what are the prerequisites you need to put in place in order for the omnichannel model to really work for you?
Johannes Wechsler CDO, BAUHAUS
09:00 - 09:10
Opening Remarks
09:10 - 09:40
Keynote
Outlook for 2022 - Transitioning to Consumer Commerce
Over the last 2 years one of the few certainties has been the lack of therof. In this session I will provide an outlook for the retail sector in 2022 and beyond and how I believe the industry will evolve. Increasingly businesses are selling products and services to consumers, that do not have a legacy in physical stores.
Paul Martin Global Retail Lead & UK Head of Retail, KPMG
09:45 - 10:25
Sponsor
09:45 - 10:25
Workshop
How Embedded Finance is Bridging the Gap between Brands and Banking
Embedded Finance or Banking-as-a-Service (BaaS) is consistently named as one of the big trends of 2022. Analysts predict that the embedded finance market will be worth over $138 billion by 2026, from just $43 billion in 2021. But, why should retailers care?
Vodeno will share the results of their research and discuss how embedded finance is helping retailers to improve customer journey, increase customer loyalty and drive revenue growth.
Nikhil Sengupta Global Sales Director, Vodeno
10:25 - 10:35
Insight Break
10:35 - 11:35
Roundtable Review
Hatidže Alvanidis Head of Own Retail Activation, Miele
Ida Hallgren Director Omnichannel Activation, adidas
Ashley Rolls Head of Retail & Consumer Markets, KPMG
11:40 - 12:10
Closing Keynote
Stepping up collaboration to reach environmental sustainability goals
Last year, the UN’s Intergovernmental Panel on Climate Change (IPCC) published a landmark study. It confirmed that the climate crisis is now affecting every corner of the world, and that every degree of warming makes life on earth more dangerous. That said, every bit of action makes it more liveable.
Gilles Morel President EMEA and Executive VP, Whirlpool Corporation
