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8 - 10 Feb • America • Online

Making End to End Experiences that Matter

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CX Innovation Summit

2020 introduced several challenges into the sector, with a sharp rise in e-commerce and retailers having to rethink their strategies. Organizations need to constantly differentiate themselves and their product offerings

Sense check your approach with likeminded industry experts, sharing insight on business-critical challenges and disruptive technology and drive your industry forward collaboratively.

70

Attendees

100%

Senior Executives

9 Hrs

Industry Insights

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Naveen Seshadri

Global Chief Digital Officer

Jennifer Oleksiw

Chief Consumer Experience Officer

Atif Rafiq

Former President - Customers, Commercial & Growth, MGM Resorts

Emily Evangelista

Global Vice President, Digital

Vincent Yang

CEO and Co-Founder

Ananth Krishnan

Director of Digital Technology Strategy and Process Innovation

Savinay Berry

Executive Vice President, Product and Engineering

Become a speaker

Why Attend

Connect with 70+ senior CX Innovation leaders for a curated agenda focused on tackling your current business critical challenges and driving industry forward.

Our summits are designed to help you:

Build new connections with likeminded senior leaders

Stay current with emerging business trends

Understand the impact new technology can make

De-risk new projects by gaining a broad range of insights

Accelerate key projects through meaningful new partnerships

Downloadable and actionable takeaways

Add to Calendar

Event Agenda

Day one

Day two

Day three

09:00 - 09:20

Opening Remarks

09:20 - 09:50

Keynote

CX & Your North Star

CX-oriented companies have a clear definition of their customers and the intended customer experience to be delivered – their Customer Experience North Star.

Jennifer Oleksiw Chief Consumer Experience Officer, Eli Lilly and Company

09:55 - 10:35

Workshop

Convenient, Connected, Customer-Centric - Removing friction for a seamless journey

Customer Experience is the most important area of differentiation for a company. While 80% of companies believe they deliver a great customer experience only 8% of their customers feel the same.

Anders Hvelplund SVP Contact Center and Services, Jabra

10:35 - 10:45

Insight Break

10:45 - 11:45

Roundtables

Track 1: Hybrid Journeys – removing friction for a seamless CX

Ananth Krishnan Director of Digital Technology Strategy and Process Innovation, Land O'Lakes

Track 2: From Insights to Innovation: Creating a Single View of the Customer

Track 3: Transition vs Transformation: Identifying and Embracing New Technologies to Elevate CX

11:50 - 12:20

Closing Keynote

Digital Transformation - Playbook to achieve 4x engagement, 3x conversion for your next gen user experience

Vincent Yang CEO and Co-Founder, Firework

09:00 - 09:10

Opening Remarks

09:10 - 09:40

Keynote

Make Way for the Metaverse

09:45 - 10:25

Workshop

Transform Customer Engagement through Communications

Savinay Berry Executive Vice President, Product and Engineering, Vonage

10:35 - 11:35

Roundtables

Track 1: Hybrid Journeys – removing friction for a seamless CX

Ananth Krishnan Director of Digital Technology Strategy and Process Innovation, Land O'Lakes

Track 2: From Insights to Innovation: Creating a Single View of the Customer

Track 3: Transition vs Transformation: Identifying and Embracing New Technologies to Elevate CX

11:40 - 12:10

Closing Keynote

Winning in the Digital Economy: the Future of Customer Engagement

09:00 - 09:10

Opening Remarks

09:10 - 09:40

Keynote

Innovate Faster & Improve Business Responsiveness with Your Digital Transformation Program

Candice Mueller Senior Director Product Marketing, Freshworks

09:45 - 10:25

Workshop

AI Automation for Customers and Agents to Optimize Experiences and Business Outcomes

10:25 - 10:35

Insight Break

10:35 - 11:35

Roundtable Review

Roundtable Panel Discussion

The Roundtable moderators are invited back on stage to discuss the key learnings and takeaways from the previous day's discussions.

Ananth Krishnan Director of Digital Technology Strategy and Process Innovation, Land O'Lakes

11:40 - 12:10

Closing Keynote

Overcoming Legacy Thinking in a Time of Intense Change

Atif Rafiq Former President - Customers, Commercial & Growth, MGM Resorts,

Day one Day two Day three

Audience Interaction

Engage with a virtual live audience just as you would at a physical event and create meaningful conversations.

Live Polling

The ultimate live polling and gamification tools, keeping your audience engaged.

Audience Q&A

Enabling our team to help you control your session experience.

Interactive Quizzes

Interactive quizzes to gamify your session.

Thought Leadership

Content and insight from industry experts when it matters most.

FAQs

What does it cost to attend?

There is no cost associated with attending a GDS Summit. In return, we ask that all senior executives in participation attend for the full duration to ensure that all attendees get maximum value and insight from the interactive roundtables, live Q&As and breakout networking sessions.
Is this event right for me?

Our digital summit portfolio is designed to bring together senior decision makers from large global businesses and innovative disruptor brands to drive industry forward through addressing business critical challenges collaboratively.

If you’re keen to build new connections with likeminded leaders, de-risk your projects through new insight and establish new partnerships that can accelerate your projects then apply to attend today.
What’s the application process?

Complete our ‘apply to attend’ form on the event page if you’re interested in attending the summit and you meet our application criteria. A member of the GDS team will then reach out to run you through the programme and event format and discuss your participation.
What types of speaking slots are available?

On stage: co-host a panel discussion with a group of likeminded senior executives or host a solo keynote presentation. Both slots include elements of interactive audience Q&A

Off stage: become a roundtable moderator, leading the discussion with the same cohort of executives for the duration of the summit around a specific topic you’ve agreed to focus on during the roundtable session.
What media partnership packages are available?

We can tailor a partnership package to help meet your business objectives. This might include brand awareness, driving traffic to your site or quality editorial content via exclusive interviews and Q&As with our executive audience. Enquire today for more information.

Still have a question contact us below

Get in touch

You will leave the summit with best practices to immediately apply back to your organisation and new connections from meaningful conversations.

William Hendrickson, Managing Director, Dupont Sustainable Solutions

If you haven’t been to a GDS Digital Summit, you will be incredibly impressed. It’s far more engaging than most digital event experiences. It’s a very interactive environment.

Ryan Waymire, Senior Vice President, FabFitFun

I connected with peers that I know I’ll stay in touch with, including suppliers which have presented a fantastic opportunity for 7-Eleven Global in the future. It may well be the most valuable summit I’ve attended in many years

Cynthia Richardson, Senior Director, Global Logistics & Merchandising, 7-Eleven Global

Thank you so much! Great Summit - an outstanding 3 days that culminated in this Award ... I am humbled and honored. Congratulations to you all for pulling off a Hybrid Summit with Augmented Reality features that are truly unparalleled in the Industry! Collaborative, Interactive & showcasing leading edge technology ... GDS Summits really set the bar so high that a return to physical conferences might be re-evaluated in the Industry. You are an amazing Team of Professionals & I am truly honoured to have been a part of this Summit.

Christina Alexander Alexandropoulou, Four Seasons Hotels

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