14 - 16 Apr • America • Online
Explore the Future of Retail Innovation
Days
Hours
Mins
Secs
NG Retail Digital Summit
The way we do business has fundamentally changed. Customer behaviours are quickly evolving, the future of in-store experience is in flux and the shift toward consumer e-commerce is accelerating faster than ever.
So, what's next for the retail industry?
Connect with leading retail experts on business-critical challenges and disruptive technology and drive industry forward collaboratively
65
Attendees100%
Senior Executives9 Hrs
Industry Insights
Why Attend
Connect with 65+ senior Retail leaders for a curated agenda focused on tackling your current business critical challenges and driving industry forward. Our summits are designed to help you:
Build new connections with likeminded senior leaders
Stay current with emerging business trends
Understand the impact new technology can make
De-risk new projects by gaining a broad range of insights
Accelerate key projects through meaningful new partnerships
Downloadable and actionable takeaways
Calling All Outstanding Retail Leaders - USA
FREE TO ENTER • OPEN NOW • CLOSING 17 MARCH
This award will recognise outstanding C-Suite (or equivalent) retail executives who can demonstrate exemplary leadership through real-world achievements in their field. Judges are particularly interested in seeing evidence of the application of innovative technologies or strategies over the last 12 months that have led to improved business performance and operational efficiencies.
Event Agenda
Day one
Day two
Day three
09:00 - 09:20
Opening Remarks
09:20 - 09:50
Keynote
From Malls to Marketplaces
DeAnn Campbell VP, Retail Strategy & Insights, Harbor Retail
09:55 - 10:35
Panel Discussion
Getting Creative with Customer Experience: Anticipating the Conversation
Creating rich customer experiences that continue to build on trust increases the need for customer marketing and customer experience.
10:45 - 11:45
Roundtables
Track 1: Recalibrating the Online-offline Divide: Meet Your Customers Where They Are
How can you recalibrate your online vs. offline offering to transform your customer experience? How can you create offline experiences that leverage the technology and convenience of eCommerce and allow marketplaces and traditional retail to converge?
,
Track 2: From Customers to Community: Making Your Brand an Indispensable Part of Their Life
What is the role of (micro-)influencer marketing in this paradigm shift? How will prioritizing education, entertainment and viewer experience enable high engagement and ROI?
Sean MacCarthy Executive Director Global Analytics and Store Segmentation, Claire’s Accessories
Track 3: Identifying & Embracing Transformative Tech: The Shape of Retail’s Future
What are the process and people challenges associated with implementing new tech? How do you avoid ‘random acts of digital’ and ensure every tech advancement is packing a huge punch for your customer experience?
Nelly Ortiz Senior Director of Business Hacking, Globant
11:50 - 12:20
Keynote
What Makes a True Partner?
What makes their partnership great? How do they help each other and collaborate to achieve a common end goal? What does partnership mean in the time of digital transformation?
Gunjan Bhow Former Global Chief Digital Officer, WBA, and Executive at Amazon/Disney, Board member at REI, REI
09:00 - 09:10
Opening Remarks
09:10 - 09:40
Keynote
Accelerating Digital Transformation in Retail
In this featured session, the focus is on achieving the necessary speed for continued digital transformation in time.
George Trujillo VP Data Engineering, Overstock
09:45 - 10:25
Panel Discussion
NLP: Start Speaking Your Customer’s Language
How do you determine when and where deploying NLP in your customer journey will have the most impact?
10:35 - 11:35
Roundtables
Track 1: Recalibrating the Online-offline Divide: Meet Your Customers Where They Are
How can you recalibrate your online vs. offline offering to transform your customer experience? How can you create offline experiences that leverage the technology and convenience of eCommerce and allow marketplaces and traditional retail to converge?
,
Track 2: From Customers to Community: Making Your Brand an Indispensable Part of Their Life
What is the role of (micro-)influencer marketing in this paradigm shift? How will prioritizing education, entertainment and viewer experience enable high engagement and ROI?
Track 3: Identifying & Embracing Transformative Tech: The Shape of Retail’s Future
What are the process and people challenges associated with implementing new tech? How do you avoid ‘random acts of digital’ and ensure every tech advancement is packing a huge punch for your customer experience?
11:40 - 12:10
Keynote
A Challenge Addressed! Solution Provider Case Study
In this featured session, our featured Solution Provider partner will address the entire delegation with an end user partner of theirs to highlight and showcase a pressing challenge, actions and the results.
09:00 - 09:10
Opening Remarks
09:10 - 09:40
Keynote
Retail Pride – The Future of Retail is People
Ron Thurston Best Selling Author, Retail Pride
09:45 - 10:45
Roundtables
Track 1: Recalibrating the Online-offline Divide: Meet Your Customers Where They Are
How can you recalibrate your online vs. offline offering to transform your customer experience? How can you create offline experiences that leverage the technology and convenience of eCommerce and allow marketplaces and traditional retail to converge?
Track 2: From Customers to Community: Making Your Brand an Indispensable Part of Their Life
What is the role of (micro-)influencer marketing in this paradigm shift? How will prioritizing education, entertainment and viewer experience enable high engagement and ROI?
Track 3: Identifying & Embracing Transformative Tech: The Shape of Retail’s Future
What are the process and people challenges associated with implementing new tech? How do you avoid ‘random acts of digital’ and ensure every tech advancement is packing a huge punch for your customer experience?
10:50 - 11:30
Awards
11:35 - 12:05
Keynote
Leading Transformation: How to Drive Innovation in Retail
The landscape of retail is changing rapidly and companies must innovate and adapt to avoid becoming obsolete. But, bringing transformative innovations to market is not just about having the next big idea.
Kyle Nel EVP, Uncommon Partners Lab Corporate Innovation & Former Exec Director & Founder Lowe’s Innovation Labs, Uncommon Partners
