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14 - 16 Apr • America • Online

Explore the Future of Retail Innovation

Days

Hours

Mins

Secs

NG Retail Digital Summit

The way we do business has fundamentally changed. Customer behaviours are quickly evolving, the future of in-store experience is in flux and the shift toward consumer e-commerce is accelerating faster than ever.

So, what's next for the retail industry?

Connect with leading retail experts on business-critical challenges and disruptive technology and drive industry forward collaboratively

65

Attendees

100%

Senior Executives

9 Hrs

Industry Insights
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Why Attend

Connect with 65+ senior Retail leaders for a curated agenda focused on tackling your current business critical challenges and driving industry forward. Our summits are designed to help you:

Build new connections with likeminded senior leaders

Stay current with emerging business trends

Understand the impact new technology can make

De-risk new projects by gaining a broad range of insights

Accelerate key projects through meaningful new partnerships

Downloadable and actionable takeaways

Calling All Outstanding Retail Leaders - USA

FREE TO ENTER • OPEN NOW • CLOSING 17 MARCH

This award will recognise outstanding C-Suite (or equivalent) retail executives who can demonstrate exemplary leadership through real-world achievements in their field. Judges are particularly interested in seeing evidence of the application of innovative technologies or strategies over the last 12 months that have led to improved business performance and operational efficiencies.

Event Agenda

Day one
Day two
Day three

09:00 - 09:20

09:00 - 09:20

Opening Remarks

09:20 - 09:50

09:20 - 09:50

Keynote

From Malls to Marketplaces

DeAnn Campbell VP, Retail Strategy & Insights, Harbor Retail

09:55 - 10:35

09:55 - 10:35

Panel Discussion

Getting Creative with Customer Experience: Anticipating the Conversation

Creating rich customer experiences that continue to build on trust increases the need for customer marketing and customer experience.

10:45 - 11:45

10:45 - 11:45

Roundtables

Track 1: Recalibrating the Online-offline Divide: Meet Your Customers Where They Are

How can you recalibrate your online vs. offline offering to transform your customer experience? How can you create offline experiences that leverage the technology and convenience of eCommerce and allow marketplaces and traditional retail to converge?

Lew Kimble Retired EVP & CEO Foot Locker International, Foot Locker

Track 2: From Customers to Community: Making Your Brand an Indispensable Part of Their Life

What is the role of (micro-)influencer marketing in this paradigm shift? How will prioritizing education, entertainment and viewer experience enable high engagement and ROI?

Sean MacCarthy Executive Director Global Analytics and Store Segmentation, Claire’s Accessories

Track 3: Identifying & Embracing Transformative Tech: The Shape of Retail’s Future

What are the process and people challenges associated with implementing new tech? How do you avoid ‘random acts of digital’ and ensure every tech advancement is packing a huge punch for your customer experience?

Nelly Ortiz Senior Director of Business Hacking, Globant

11:50 - 12:20

11:50 - 12:20

Keynote

What Makes a True Partner?

What makes their partnership great? How do they help each other and collaborate to achieve a common end goal? What does partnership mean in the time of digital transformation?

Gunjan Bhow Former Global Chief Digital Officer, WBA, and Executive at Amazon/Disney, Board member at REI, REI

09:00 - 09:10

09:00 - 09:10

Opening Remarks

09:10 - 09:40

09:10 - 09:40

Keynote

Accelerating Digital Transformation in Retail

In this featured session, the focus is on achieving the necessary speed for continued digital transformation in time.

George Trujillo VP Data Engineering, Overstock

09:45 - 10:25

09:45 - 10:25

Panel Discussion

NLP: Start Speaking Your Customer’s Language

How do you determine when and where deploying NLP in your customer journey will have the most impact?

10:35 - 11:35

10:35 - 11:35

Roundtables

Track 1: Recalibrating the Online-offline Divide: Meet Your Customers Where They Are

How can you recalibrate your online vs. offline offering to transform your customer experience? How can you create offline experiences that leverage the technology and convenience of eCommerce and allow marketplaces and traditional retail to converge?

Lew Kimble Retired EVP & CEO Foot Locker International, Foot Locker

Track 2: From Customers to Community: Making Your Brand an Indispensable Part of Their Life

What is the role of (micro-)influencer marketing in this paradigm shift? How will prioritizing education, entertainment and viewer experience enable high engagement and ROI?

Track 3: Identifying & Embracing Transformative Tech: The Shape of Retail’s Future

What are the process and people challenges associated with implementing new tech? How do you avoid ‘random acts of digital’ and ensure every tech advancement is packing a huge punch for your customer experience?

11:40 - 12:10

11:40 - 12:10

Keynote

A Challenge Addressed! Solution Provider Case Study

In this featured session, our featured Solution Provider partner will address the entire delegation with an end user partner of theirs to highlight and showcase a pressing challenge, actions and the results.

09:00 - 09:10

09:00 - 09:10

Opening Remarks

09:10 - 09:40

09:10 - 09:40

Keynote

Retail Pride – The Future of Retail is People

Ron Thurston Best Selling Author, Retail Pride

09:45 - 10:45

09:45 - 10:45

Roundtables

Track 1: Recalibrating the Online-offline Divide: Meet Your Customers Where They Are

How can you recalibrate your online vs. offline offering to transform your customer experience? How can you create offline experiences that leverage the technology and convenience of eCommerce and allow marketplaces and traditional retail to converge?

Track 2: From Customers to Community: Making Your Brand an Indispensable Part of Their Life

What is the role of (micro-)influencer marketing in this paradigm shift? How will prioritizing education, entertainment and viewer experience enable high engagement and ROI?

Track 3: Identifying & Embracing Transformative Tech: The Shape of Retail’s Future

What are the process and people challenges associated with implementing new tech? How do you avoid ‘random acts of digital’ and ensure every tech advancement is packing a huge punch for your customer experience?

10:50 - 11:30

10:50 - 11:30

Awards

11:35 - 12:05

11:35 - 12:05

Keynote

Leading Transformation: How to Drive Innovation in Retail

The landscape of retail is changing rapidly and companies must innovate and adapt to avoid becoming obsolete. But, bringing transformative innovations to market is not just about having the next big idea.

Kyle Nel EVP, Uncommon Partners Lab Corporate Innovation & Former Exec Director & Founder Lowe’s Innovation Labs, Uncommon Partners

Event Highlights

Immerse yourself in the most advanced virtual event platform, blending the convenience and reach of digital with the interaction of physical events. Experience the new way to network with peers with interactive features including:

Audience Interaction

Engage with a virtual live audience just as you would at a physical event and create meaningful conversations.

Live Polling

The ultimate live polling and gamification tools, keeping your audience engaged.

Audience Q&A

Enabling our team to help you control your session experience.

Interactive Quizzes

Interactive quizzes to gamify your session

Leadership Excellence Awards

Recognising outstanding Executives who have demonstrated exemplary leadership

Thought Leadership

Content and insight from industry experts when it matters most

FAQs

Still have a question contact us below

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