9 - 11 Jun • America • Online
Making End to End Experiences that Matter
Days
Hours
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Omnichannel CX Summit
2020 introduced several challenges into the sector, with a sharp rise in e-commerce and retailers having to rethink their strategies. Organizations need to constantly differentiate themselves and their product offerings
Sense check your approach with likeminded industry experts, sharing insight on business-critical challenges and disruptive technology and drive your industry forward collaboratively.
75
Attendees100%
Senior Executives9 Hrs
Industry Insights
Why Attend
Connect with 75+ senior Omnichannel leaders for a curated agenda focused on tackling your current business critical challenges and driving industry forward.
Our summits are designed to help you:
Build new connections with likeminded senior leaders
Stay current with emerging business trends
Understand the impact new technology can make
De-risk new projects by gaining a broad range of insights
Accelerate key projects through meaningful new partnerships
Downloadable and actionable takeaways
Event Agenda
Day one
Day two
Day three
09:00 - 09:20
Opening Remarks
Vishal Agarwal Co-Founder, LocoBuzz
Daniel Rodriguez CMO , Simplr.ai
Chase Cooper Director of Omnichannel Marketing , Dorel Juvenile
09:20 - 09:50
Keynote
Agility: Creating the ‘New Normal’ Playbook for a Digital World
Embracing social CRM – increasing your social presence is a must but how do you make the most of this engagement?
Suruchi Shukla VP Omnichannel Growth Marketing, Tailored Brands
09:55 - 10:35
Workshop
Getting Creative with Customer Experience: Anticipating the Conversation
Creating rich customer experiences that continue to build on trust increases the need for customer marketing and customer experience.
Rusty Jensen VP RevGen, Nice InContact
10:35 - 10:45
Insight Break
10:45 - 11:45
Roundtables
Track 1: Creating a Global Throughline: Building Customer Experience at Scale
Where should we be leveraging ML and AI tools to make innovative observations about your customer's behavior?
Vishal Agarwal Co-Founder, LocoBuzz
André Ferraz CEO and Founder, Incognia
Track 2: Combining Customer Acquisition, Retention, and Loyalty
How can we integrate our digital and non-digital customer touchpoints into one consistent journey?
Daniel Rodriguez CMO , Simplr.ai
David Iudica Director, Head of Vertical Insights and Scaled Research, Facebook
Track 3: Developing Brand Strategy (within) Channel Authenticity
How can you identify your key target audience? With your brand strategy, how can you discover the authentic messaging you want to convey?
Chase Cooper Director of Omnichannel Marketing , Dorel Juvenile
11:50 - 12:20
Closing Keynote
The Future is Now
How do we adapt and redesign the retail framework based on the changing retail landscape and increased expectations of the Customer for optimal success.
Ruth Crowley VP Merchandise & Brand Strategy, Hudson Group
09:00 - 09:10
Opening Remarks
09:10 - 09:40
Keynote
Emerge as Winners – How to Connect with Customers at Every Touchpoint
The most successful organizations of the last 18 months have been those who embraced digital transformation and those who have been able to pivot their digital offering around the customer, to enhace their experience.
Jason Test VP of Sales for Digital & In Store Commerce, PayPal
09:45 - 10:25
Workshop
Personalization in the appropriate channel
Omnichannel personalization - being the ability to collect information at any scale, and then implement that data to create a rounded, contextual customer experience no matter which platform or stage of purchase. But how do we make sure the customer is recognized throughout the whole relationship?
Megan Merrick Head of CX, Candy Digital
Amanda Bailey VP Global Customer Strategy & Engagement , Hilton
Kara Cartin Director, Customer Journey , VW
10:25 - 10:35
Insight Break
David Iudica Director, Head of Vertical Insights and Scaled Research, Facebook
10:35 - 11:35
Roundtables
Track 1: Creating a Global Throughline: Building Customer Experience at Scale
Where should we be leveraging ML and AI tools to make innovative observations about your customer's behavior?
Vishal Agarwal Co-Founder, LocoBuzz
André Ferraz CEO and Founder, Incognia
Track 2: Combining Customer Acquisition, Retention, and Loyalty
How can we integrate our digital and non-digital customer touchpoints into one consistent journey?
Daniel Rodriguez CMO , Simplr.ai
David Iudica Director, Head of Vertical Insights and Scaled Research, Facebook
Track 3: Developing Brand Strategy (within) Channel Authenticity
How can you identify your key target audience? How can you identify your key target audience? With your brand strategy, how can you discover the authentic messaging you want to convey?
Chase Cooper Director of Omnichannel Marketing , Dorel Juvenile
11:40 - 12:10
Closing Keynote
Focus on the Customer as a Person
The talk will introduce a new way of thinking about how companies approach understanding their users, customers, consumers, fans, followers etc. – in short, understanding the people whose lives they affect.
Alex Genov Head of Customer Research, Zappos
09:00 - 09:10
Opening Remarks
09:10 - 09:40
Keynote
Natural Language Processing: Giving a voice to those without
How do you determine when and where deploying NLP in your customer journey will have the most impact? What are the main challenges around NLP and how do you overcome them?
Carlos Pereira CEO, Livox
09:45 - 10:25
Keynote
Uniting Online and Offline: Bringing the New Omni Customer Journey Together
In this session, we will discuss how to supercharge your omnichannel strategy, whilst aligning your instore and online efforts.
China Scroggins Director Of Customer Experience, Forever 21
10:25 - 10:35
Insight Break
10:35 - 11:35
Roundtable Review
Track 1: Creating a Global Throughline: Building Customer Experience at Scale
Where should we be leveraging ML and AI tools to make innovative observations about your customer's behavior?
Vishal Agarwal Co-Founder, LocoBuzz
André Ferraz CEO and Founder, Incognia
Track 2: Combining Customer Acquisition, Retention, and Loyalty
How can we integrate our digital and non-digital customer touchpoints into one consistent journey?
Daniel Rodriguez CMO , Simplr.ai
David Iudica Director, Head of Vertical Insights and Scaled Research, Facebook
Track 3: Developing Brand Strategy (within) Channel Authenticity
How can you identify your key target audience? With your brand strategy, how can you discover the authentic messaging you want to convey?
Chase Cooper Director of Omnichannel Marketing , Dorel Juvenile
11:40 - 12:10
Closing Keynote
Leading Transformation: How to Drive Innovation in Retail
The landscape of retail is changing rapidly and companies must innovate and adapt to avoid becoming obsolete. But, bringing transformative innovations to market is not just about having the next big idea.
Kyle Nel EVP, Uncommon Partners Lab Corporate Innovation & Former Exec Director & Founder Lowe’s Innovation Labs, Uncommon Partners
