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15 - 17 Nov • America • Online

Making End to End Experiences that Matter

Days

Hours

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Secs

Omnichannel CX Summit

2020 introduced several challenges into the sector, with a sharp rise in e-commerce and retailers having to rethink their strategies. Organizations need to constantly differentiate themselves and their product offerings

Sense check your approach with likeminded industry experts, sharing insight on business-critical challenges and disruptive technology and drive your industry forward collaboratively.

75

Attendees

100%

Senior Executives

9 Hrs

Industry Insights
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Why Attend

Connect with 75+ senior Omnichannel leaders for a curated agenda focused on tackling your current business critical challenges and driving industry forward.

Our summits are designed to help you:

Build new connections with likeminded senior leaders

Stay current with emerging business trends

Understand the impact new technology can make

De-risk new projects by gaining a broad range of insights 

Accelerate key projects through meaningful new partnerships

Downloadable and actionable takeaways

Past Programme

Day one
Day two
Day three

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Keynote

Lessons Learned Post Pandemic: Why E-Commerce Will Never Be the Same

What lessons were learnt about eCommerce during the pandemic?

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Interactive Panel

Putting the 'I' in Omnichannel: Driving Personalization

As people give us more information, we can create more engagement, loyalty and frequency for customers.

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Roundtables

Track 1: Creating a Global Throughline: Building Customer Experience at Scale

Where should we be leveraging ML and AI tools to make innovative observations about your customer's behavior?

Track 2: Customer Acquisition, Retention, and Loyalty

How can we foster better interaction from our customers who are clicking, opening and scrolling to your product?

Track 3: Developing Brand Strategy and Channel Authenticity

How can you identify your key target audience? With your brand strategy, how can you discover the authentic messaging you want to convey?

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Keynote

What Makes a True Partner?

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Keynote

Level Up: Turning Brick-&-Mortar into Top-of-Funnel Powerhouse

How can we rethink physical retail’s role and strategic value and transform our approach to stores?

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Interactive Panel

Social is Supercharged: Tapping into a Torrent of Touchpoints

What is the future of this interaction between social media and your brand?

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Roundtables

Track 1: Creating a Global Throughline: Building Customer Experience at Scale

Where should we be leveraging ML and AI tools to make innovative observations about your customer's behavior?

Track 2: Customer Acquisition, Retention, and Loyalty

How can we foster better interaction from our customers who are clicking, opening and scrolling to your product?

Track 3: Developing Brand Strategy and Channel Authenticity

How can you identify your key target audience? With your brand strategy, how can you discover the authentic messaging you want to convey?

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Keynote

Reimagining the Customer Journey for Generation-N, an Evolving Market Segment of Connected and Enlightened Consumers

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Keynote

Technology Enabling the Future

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Interactive Panel

Digital and Physical Convergence: Challenges, Opportunity and Strategy

How can you create a more cohesive brand experience across multiple channels?

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Roundtables

Track 1: Creating a Global Throughline: Building Customer Experience at Scale

Where should we be leveraging ML and AI tools to make innovative observations about your customer's behavior?

Track 2: Customer Acquisition, Retention, and Loyalty

How can we foster better interaction from our customers who are clicking, opening and scrolling to your product?

Track 3: Developing Brand Strategy and Channel Authenticity

How can you identify your key target audience? With your brand strategy, how can you discover the authentic messaging you want to convey?

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Keynote

Solution Provider Case Study - A Challenge Addressed

Event Highlights

Immerse yourself in the most advanced virtual event platform, blending the convenience and reach of digital with the interaction of physical events. Experience the new way to network with peers with interactive features including:

Audience Interaction

Engage with a virtual live audience just as you would at a physical event and create meaningful conversations.

Live Polling

The ultimate live polling and gamification tools, keeping your audience engaged.

Audience Q&A

Enabling our team to help you control your session experience.

Interactive Quizzes

Interactive quizzes to gamify your session.

Leadership Excellence Awards

Recognising outstanding Executives who have demonstrated exemplary leadership.

Thought Leadership

Content and insight from industry experts when it matters most.

FAQs

Still have a question contact us below

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