28 - 30 Jun • America • Online
Explore the Future of Retail Innovation
NG Retail Digital Summit
From Malls to Marketplaces – How shopping centers are the future of Retail
You’ll be in great company at this year’s NG Retail US Summit, joining speakers from Footlocker, Harbor Retail, and Near.co to name just a few.
Join your peers in sharing knowledge on the current and future state of the Retail industry. We’ll discuss some key industry topics including:
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Online stores in offline spaces, offline stores with digital faces
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Navigating the road to a more sustainable Retail landscape
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The future of retail in a postcovid world
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Leadership innovation: People, process and technology
70
Attendees100%
Senior Executives9 Hrs
Industry InsightsSpeakers Include
Daniel Hoffman
Digital Creative Director
Josue Munoz
Vice President, Global Supply Chain
Kerem Dinlenc
Vice President Merchandising Planning
Nidhi Puri
VP Technical Services
Jamie Singleton
CMO and President
Rose Jia
Head of Growth Marketing
Ben Gerst
Chief Product & Technology Officer
Zach Greco
Sr. Director. Customer Care
Why Attend
Connect with 70+ senior Retail leaders for a curated agenda focused on tackling your current business critical challenges and driving industry forward. Our summits are designed to help you:
Build new connections with likeminded senior leaders
Stay current with emerging business trends
Understand the impact new technology can make
De-risk new projects by gaining a broad range of insights
Accelerate key projects through meaningful new partnerships
Downloadable and actionable takeaways
Event Agenda
09:00 - 09:15
Opening Remarks
Intro & Diamond Commentary
09:15 - 09:45
Keynote
09:45 - 10:25
Panel Discussion
Leadership Innovation: People, Process, Technology
In addition to external and technological factors, there are also organizational barriers to providing a seamless consumer experience. The need to be agile has also never been as pressing as we are transitioning into a post-covid world. During this panel we will hear from senior retail leaders as they discuss some of their experiences and lessons learned from disruptive times, what leadership innovation, as well as developing the next generation of leaders, looks like for them and the industry.
10:25 - 10:35
Insight Break
10:35 - 11:25
Roundtables
Track 1: Maintaining and Acquiring: Customer Experience and Growth in 2022
One of the most important factors in 2022 will be maintaining and acquiring growth. Many retailers are assessing supply chain, new customer acquisition, and marketplace strategies to maximize profitability. Smartly engaging with the customer — onsite and across channels with exemplary service – and utilizing technology to retain and grow customers in an increasingly competitive environment will be key.
Track 2: Hybrid Retail: Making a Difference, Committing to Change
For many years, retailers have been gaining a more sophisticated understanding of the customer buying journey, and how it crosses from online to offline, sometimes several times, before a purchase is made. This has underlined the need for truly hybrid retail, being adopted by large and small retailers alike.In 2022, Hybrid retail simply makes sense as footfall continues to fluctuate due to Covid restrictions and concerns. Shedding the siloed approach and “us vs. them” mentality of "online vs. offline" is a huge opportunity for retailers. Focussing on how to deliver a seamless, integrated and stress-free experience to the customer as they move from the digital world to the physical, and back again, has got to be a top priority for 2022.
Track 3: Social Commerce: Outpace the Speed of Change
2022 is the year that we’ll see the social commerce model—deeply embedded commerce that meets consumers where they are and is non-disruptive to their experience. After a record year for online shopping in 2021, social shopping, the fastest growing area of e-commerce, will be shaping how and where we shop in 2022.
11:25 - 11:30
Short Break
11:30 - 12:10
Masterclass Breakouts
12:11 - 12:41
Headline Keynote
09:00 - 09:10
Opening Remarks
09:10 - 09:40
Keynote
09:42 - 10:22
Panel 2
10:22 - 10:32
Insight Break
10:35 - 11:25
Roundtables
Track 1: Maintaining and Acquiring: Customer Experience and Growth in 2022
One of the most important factors in 2022 will be maintaining and acquiring growth. Many retailers are assessing supply chain, new customer acquisition, and marketplace strategies to maximize profitability. Smartly engaging with the customer — onsite and across channels with exemplary service – and utilizing technology to retain and grow customers in an increasingly competitive environment will be key.
Track 2: Hybrid Retail: Making a Difference, Committing to Change
For many years, retailers have been gaining a more sophisticated understanding of the customer buying journey, and how it crosses from online to offline, sometimes several times, before a purchase is made. This has underlined the need for truly hybrid retail, being adopted by large and small retailers alike.In 2022, Hybrid retail simply makes sense as footfall continues to fluctuate due to Covid restrictions and concerns. Shedding the siloed approach and “us vs. them” mentality of "online vs. offline" is a huge opportunity for retailers. Focussing on how to deliver a seamless, integrated and stress-free experience to the customer as they move from the digital world to the physical, and back again, has got to be a top priority for 2022.
Track 3: Social Commerce: Outpace the Speed of Change
2022 is the year that we’ll see the social commerce model—deeply embedded commerce that meets consumers where they are and is non-disruptive to their experience. After a record year for online shopping in 2021, social shopping, the fastest growing area of e-commerce, will be shaping how and where we shop in 2022.
11:26 - 11:56
Innovation Exchange Keynote
11:58 - 12:30
Closing Keynote
09:00 - 09:10
Opening Remarks
09:10 - 09:40
Keynote
09:41 - 10:21
Panel 3
10:21 - 10:32
Insight Break
10:32 - 11:22
Roundtable Leaders Panel
11:22 - 11:30
Short Break
11:30 - 12:00
Keynote
12:01 - 12:31
Closing Keynote
12:31 - 12:41