The Patient Wants Care on Their Terms: Adopting a Forward- Thinking Patient Experience

As we progress through 2022, healthcare organizations are continuing to find ways in which to revive the patient experience. We know that each patient is different — not only in terms of their medical history, but also their personality, motivations, and values — and those differences can be amplified when it comes to making decisions about their health. The future goal for healthcare organizations is to meet customers at the right time, in the right way, with the right messages, and to communicate in a way that brings them value. The silver bullet is to deliver exceptional online and offline experiences for patients, putting the user experience at the heart of transformation.

Mark Hallman Chief of Innovation and Digital Transformation, JPS Health Network

Arianne Graham Innovation Director, Healthworx , Carefirst Blue Cross Blue Shield

Benjamin Edelshain VP, Clinical Engagement & Digital Innovation, Highmark Health

Peter Kung SVP, Chief Strategy Officer, Hospital Sisters Health System

From a Response to an Emergent Problem to a Standard Approach: Leverage Pandemic Lessons Learned to Create New Engagement Opportunities

Today’s Healthcare organizations have been at the core of the pandemic over the last two years. With a tool belt of new technologies available - leaders are exploring projects where processes and workflows can be updated and shaped into new digital opportunities to provide a superior patient experience. Hear from Twilio’s Enterprise Healthcare Lead, Erik Wagner, and Maine Health’s Senior Director of Digital Strategy, Larry Burningham, on how MaineHealth transitioned from developing a solution for an emergent problem to a standard approach for patient and process improvement going forward.

Erik Wagner Global Head of Enterprise Healthcare, Twilio

Larry Burningham Sr. Director, Digital Strategy, MaineHealth

Track 1: Promoting a Culture of Innovation- A New and Improved Digital Strategy

Prior to 2020, healthcare organizations had been continuously trying to implement digital technologies at varying levels due to consumer interest, but the pandemic greatly accelerated their efforts as providers were faced with limiting in-person visits and finding new ways to respond to patient needs. Where are the best applications for digital & virtual care technologies?

Pamela Landis VP, Digital Engagement, Hackensack Meridian Health

Michael Golinkoff Former SVP, Innovation Advisor Amerihealth Caritas,

Track 2: Revolutionizing the Patient Experience and Accelerating Consumer- Centric Care

Healthcare companies must integrate customer experience into their overall strategy and put customers at the center of every decision they make in order to succeed. How do we balance patient experience, quality of care, cost of care and other factors as we adopt these technologies?

Theresa Green Head of Experience, Carle Health

Bobbie Kumar Director, Clinical Transformation, Vituity

Track 3: Utilizing Data to Enable Better Patient Outcomes

How do we overcome technological and organizational hurdles needed to embed data and analytics? What are the opportunities for using data to deliver better individual care that's predictive, personalized, and preventative?

Francis Suo Executive Director, Data Science, CVS Health

Leveraging Scaled AI/ML for Patient & Population Care

Large historical EMR data sets, detailed consumer insights, and modern compute capabilities converge to create unprecedented opportunities to provide predictive, personalized, and proactive experiences for those entrusted to our care. In this session, Don Gray, Mercy Chief Data & Analytics Officer, will share approaches that yield transformative results.

Donald Gray Chief Enterprise Data & Analytics Officer, Mercy

Rethinking Burnout: How Telehealth Supports an Overwhelmed Medical Workforce

The United States healthcare system is one of the largest sectors in the country, employing 22 million people according to the Bureau of Labor Statistics. Following three years of pandemic-induced stress and pressure, this workforce is more vulnerable than any other point in recent memory. With staffing levels at an all-time low, an innovative solution must be embraced to support overwhelmed physicians, nurses, and clinicians. In steps telemedicine. Deanna Larson, President of Avel eCare, will demonstrate how telemedicine can alleviate the burden on the medical workforce by providing virtual services which imbue providers and clinicians with confidence and trust.

Deanna Larson President, Avel Ecare

Integrating Telehealth in the Continuum of Care

Dr. Saurabh Chandra Chief Telehealth Officer, University of Mississippi Medical Center

The Future of Healthcare Delivery: What systems and innovations will help move healthcare into 2022 and beyond?

The healthcare industry has seen a massive transformation with technological advancements and the implementation of innovative technologies. For the U.S. healthcare industry, digital technology will be transformational: cutting healthcare delivery costs, eliminating errors through improved electronic medical records, and establishing evidence-based approaches to treatment. It is important that leaders consider how innovation can not only address the lingering effects of COVID-19, but also build a more effective, efficient, and equitable healthcare system.

Amy Winkelman System Director, Telehealth Product Development & Delivery- Providence, St. Joseph Health

Lisa Charbonneau Chief Medical Officer, Encompass Health

Amy Rosa System VP, Chief Nursing Informatics Officer, SCL Health