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3 - 5 May • Europe • Online

The State of Modern Innovation

Days

Hours

Mins

Secs

Digital Innovation Summit

Innovation is a 21st century buzzword which has evolved into an essential department of any business. What are the greatest challenges that all innovators are facing, and how can they be solved?

Sense check your approach with likeminded industry experts, sharing insight on business-critical challenges and disruptive technology and drive your industry forward collaboratively.

70

Attendees

100%

Senior Executives

9 Hrs

Industry Insights
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Why Attend

Connect with 70+ senior Digital Innovation leaders for a curated agenda focused on tackling your current business critical challenges and driving industry forward.

Our summits are designed to help you:

Build new connections with likeminded senior leaders

Stay current with emerging business trends

Understand the impact new technology can make

De-risk new projects by gaining a broad range of insights 

Accelerate key projects through meaningful new partnerships

Downloadable and actionable takeaways

Event Agenda

Day one
Day two
Day three

09:00 - 09:15

09:00 - 09:15

Opening Remarks

09:15 - 09:45

09:15 - 09:45

Keynote

What If? Rethinking Fashion Retail and Tech

The changing world constantly asks the question: 'What If?'. What started 74 years ago as a small store in the Swedish countryside has grown to a global business during a transformational period for the fashion and retail industries. H&M Group sees the future as an opportunity to think big and do big things with tech. In this session, H&M Group CTO Alan Boehme will look ahead to the future of fashion and retail, and give you something to look forward to.

Alan Boehme Chief Technology Officer, H&M

09:45 - 10:25

09:45 - 10:25

Panel Discussion

Leadership Innovation in a Digital World

In order to drive digital transformation, Technology & Digital executives need to transform the way they lead. True digital transformation is more than just new tech; it’s about the people, the culture, capabilities, and the business model.
During this panel discussion we will be exploring this concept from a cross-industry perspective and hear from our senior leaders regarding their experiences and lessons learned from disruptive times, as well as developing the next generation of leaders.

•What does this look like for them and their industry?
•What are the biggest challenges when it comes to leadership, and redefining strategy & cultural mindset?
•How can we drive innovation through the convergence of people, processes, data, and technology?

Kari-Anne Clayton Head of Transformation & Strategy, Retail CDIO, Natwest
Alberto Prado VP Digital & Partnerships, Unilever R&D, Unilever
James Davis Chief Innovation Officer, Royal Free London NHS Foundation Trust
Daniela Proust Global VP, Head of Global People Enablement & Growth, Siemens

10:30 - 11:20

10:30 - 11:20

Roundtables

Track 1: Achieving Customer Centricity: Putting Customers at the Heart of Your Digital Transformation

According to a report from TEKsystems, 72% of organisations are focused on improving customer experience through their digital transformation efforts, and technologies such as cloud computing, IoT and AI are enabling the innovation that will deliver value to the customer. So how do we make the most of it? Understanding the key data points, technology infrastructure and operations with a view on the ‘total experience’, are crucial to delivering great CX in 2022 and remaining agile in a quickly transforming world.

This roundtable will explore questions including:
•How does your organisation take the customer point of view into account when designing products and services?
•What technologies can enhance your customer experience?
•Does your customer journey mapping reflect a digital first environment?
•How do we manage data privacy and security whilst delivering personalized experiences?

Andrea Kocsis Executive Director of Digital Transformation - Europe Confectionery, Nestle
Carla Baumer Customer & Retail Director, L’ORÉAL

Track 2: Unlocking Value: Delivering Business Outcomes Through Digital Innovation

As disillusionment risks taking over the discussion on emerging technologies, it’s time to reset the approach, combining the exciting with the mundane to deliver true innovation, open new routes to market, and deliver better outcomes for your customers and your business.

This roundtable will explore questions including:
•How can you use digital transformation to innovate your products and business models?
•How do you ensure that innovation efforts align to your overarching business strategy?
•How can core technologies, such as cloud, as well as emerging technologies, help to achieve your goals?

Antonio Queiroz Chief Digital Officer, Euroclear

Track 3: Innovating with data – your strategic growth asset

To capitalize on the true potential of data at our fingertips, organisations must fundamentally change how they view and use data. locking data’s power elevating it to the status of a strategic asset. Yet there are still many challenges that organisations face here, including unclear rules of engagement among key technology leaders, data fluency, lengthy data curation cycles, and complex and siloed system architectures across organisations.

This roundtable will explore questions including:
•What cultural and infrastructural changes are required to adopt real-time, open, secure, and scalable data analytics throughout the organisation?
•Where is your data currently being stored?
•How do you drive the usage and adoption of new technologies, uprooting users and promoting a new way of doing things?
•Where is the need for human nuance and what would that machine-employee interaction look like?

Rodrigo Dauster Snr. Director Digital Business Transformation, Carlsberg Group

11:20 - 11:50

11:20 - 11:50

Closing Keynote

Transforming an Iconic Retail Brand

IKEA is one of the biggest brands in the world -with annual sales over $48 billion, and is ranked as the most valuable furniture retail brand in the world and the 4th most valuable brand in the world in Kantar’s annual Survey. When most of IKEA’s global retail locations closed temporarily in 2020 during the pandemic, e-commerce became the cornerstones of the business. Online sales shot up by 20% nearly overnight (14th March to 15th March 2020) and now (YTD 2022) constitute 22% of IKEA’s overall sales. This sudden shift was possible, in part, thanks to a digital transition with humans at heart already underway for several years, one of the biggest transformations in the company’s 78-year-history.

Anneli Gunnarsson Chief Operating Officer Digital, Ingka Group, IKEA

09:00 - 09:10

09:00 - 09:10

Opening Remarks

09:10 - 09:40

09:10 - 09:40

Keynote

The Metaverse, Digital Worlds and the Future of Commerce: The next technology paradigm will be the race for reality

A deep dive into Cinematic Commerce, Spatial Shopping and the trends driving the acceleration into The Metaverse. Join us as we enter a new and exciting paradigm in next generation customer experiences as we talk about how the services and opportunities in these digital worlds might outpace the physical world we live in today.

Keith Jordan VP Innovation, Mastercard Labs

09:45 - 10:25

09:45 - 10:25

Keynote

3 Stories that created a Digital Innovator

Innovation is the unrelenting drive to break the status quo and develop anew where few have dared to go. Rarely has a statement resonated so true. Since the time of Enlightenment in the 1800s the world has been changed by a minority of thinkers and reflectors; often misunderstood during their time and revered after it. Whether you’re challenging the status quo at a micro of macro level, you are a product of a series of events that have made you who you are. When recognising this you will observe that each has informed how you approach Digital Innovation, how you respond to failure and the perseverance required to really make a difference. In this session, Paul will discuss three; one from Netflix, one from Amazon and one from Three, summarising the key learning from each.

Paul Prior Head of Digital, Three.

10:25 - 10:35

10:25 - 10:35

Break

10:35 - 11:25

10:35 - 11:25

Roundtables

Track 1: Achieving Customer Centricity: Putting Customers at the Heart of Your Digital Transformation

According to a report from TEKsystems, 72% of organisations are focused on improving customer experience through their digital transformation efforts, and technologies such as cloud computing, IoT and AI are enabling the innovation that will deliver value to the customer. So how do we make the most of it? Understanding the key data points, technology infrastructure and operations with a view on the ‘total experience’, are crucial to delivering great CX in 2022 and remaining agile in a quickly transforming world.

This roundtable will explore questions including:
•How does your organisation take the customer point of view into account when designing products and services?
•What technologies can enhance your customer experience?
•Does your customer journey mapping reflect a digital first environment?
•How do we manage data privacy and security whilst delivering personalized experiences?

Andrea Kocsis Executive Director of Digital Transformation - Europe Confectionery, Nestle
Carla Baumer Customer & Retail Director, L’ORÉAL

Track 2: Unlocking Value: Delivering Business Outcomes Through Digital Innovation

As disillusionment risks taking over the discussion on emerging technologies, it’s time to reset the approach, combining the exciting with the mundane to deliver true innovation, open new routes to market, and deliver better outcomes for your customers and your business.

This roundtable will explore questions including:
•How can you use digital transformation to innovate your products and business models?
•How do you ensure that innovation efforts align to your overarching business strategy?
•How can core technologies, such as cloud, as well as emerging technologies, help to achieve your goals?

Antonio Queiroz Chief Digital Officer, Euroclear

Track 3: Innovating with data – your strategic growth asset

To capitalize on the true potential of data at our fingertips, organisations must fundamentally change how they view and use data. locking data’s power elevating it to the status of a strategic asset. Yet there are still many challenges that organisations face here, including unclear rules of engagement among key technology leaders, data fluency, lengthy data curation cycles, and complex and siloed system architectures across organisations.

This roundtable will explore questions including:
•What cultural and infrastructural changes are required to adopt real-time, open, secure, and scalable data analytics throughout the organisation?
•Where is your data currently being stored?
•How do you drive the usage and adoption of new technologies, uprooting users and promoting a new way of doing things?
•Where is the need for human nuance and what would that machine-employee interaction look like?

Rodrigo Dauster Snr. Director Digital Business Transformation, Carlsberg Group

11:30 - 12:00

11:30 - 12:00

Innovation Exchange Keynote

How can emerging technology transform the lives of customers and employees?

Mali is the Group Head of Digital Experience and Accessibility at HSBC and will talk through how technology can bring financial inclusion to millions of people around the world and build a more inclusive organisation. He will be joined by Adi Latiff who is a an accessibility consultant at the Charity Abilitynet and will demonstrate how someone who is disabled uses technology to use an app and a website.

Mali Fernando Global Head of Digital Experience & Accessibility, HSBC

12:05 - 12:35

12:05 - 12:35

Closing Keynote

Enabling the Workforce through Problem Solving Innovation and Professionalism in Health and Care Informatics

In these closing remarks Andrew Raynes reflects on the pandemic, focusing on workforce and overcoming challenges in practical innovation to support productivity, while reflecting on the role and leadership of the CIO on organisational boards.

Andrew Raynes Chief Information Officer, Royal Papworth Hospital NHS Foundation Trust

09:00 - 09:10

09:00 - 09:10

Opening Remarks

09:10 - 09:40

09:10 - 09:40

Keynote

Creating enduring client experiences: Key to sustainable differentiation

The pandemic has accelerated customer behaviour to digital. However, trust and security remain at the heart of scaling adoption towards this trend. During this talk we will focus on key considerations that are aimed at delivering best omni channel experiences that rely on personalised customer journeys underpinned by solid data. This ensures that companies can meet individual customer where they want to be met, and those customers can be best supported in precisely the way that is most valuable and useful to them. It is about bringing together of humanity and technology.

Bhavna Saraf Managing Director, Product Head (Digital Bank), Commercial Business Transformation, Lloyds Banking Group

09:45 - 10:30

09:45 - 10:30

Panel Discussion

Why Customer & People-Centric Innovation is Key: Making it Happen

Innovation is crucial but complex, and people are the most underestimated pillar for successful tech, business, and digital innovation. Technology has never offered greater potential to drive positive change, so how can emerging technologies remove friction for both customers and employees? How does your organisation take the customer point of view into account when designing products and services? How can we drive innovation by putting people at the heart of our digital transformation?

Suzanne Millership-Liddle Managing Director, Global Innovation, Experian
Markus Hoffmann Managing Director IT Customer Technologies, FedEx
Artur Stankiewicz Chief Digital Officer, Orange (Poland)
Jesus Checa Senior Director Disruptive Innovation - Corporate Strategy, Bacardi

10:30 - 10:35

10:30 - 10:35

Break

10:35 - 11:25

10:35 - 11:25

Roundtable Leaders Panel

Antonio Queiroz Chief Digital Officer, Euroclear
Carla Baumer Customer & Retail Director, L’ORÉAL
Rodrigo Dauster Snr. Director Digital Business Transformation, Carlsberg Group
Andrea Kocsis Executive Director of Digital Transformation - Europe Confectionery, Nestle

11:30 - 12:00

11:30 - 12:00

Innovation Exchange Keynote

Brand Error 404 / Digital Team not found

Join Haider Alleg, Global Head of Digital Excellence - Ferring Pharmaceuticals to explore the following:
•Understand why building brand obsession with new customer experience requires a new organisation
•How brands can define success by driving a culture for customer and data obsession
•Why opening your organisation to the external innovation ecosystem will inject a future proof DNA to your brand promise

Haider Alleg Global Head of Digital Excellence, Ferring Pharmaceuticals

12:05 - 12:35

12:05 - 12:35

Closing Keynote

Embracing a transformative digital vision within your business strategy

Digital is impacting all aspects of our business and even in some cases it revolutionises into new business models. Let’s embrace the implication of it and create a competitive advantage through the power of digital.

Dinesh Krishnan Global Head of Digital Business Solution, British American Tobacco

Event Highlights

Immerse yourself in the most advanced virtual event platform, blending the convenience and reach of digital with the interaction of physical events. Experience the new way to network with peers with interactive features including:

Audience Interaction

Engage with a virtual live audience just as you would at a physical event and create meaningful conversations.

Live Polling

The ultimate live polling and gamification tools, keeping your audience engaged.

Audience Q&A

Enabling our team to help you control your session experience.

Interactive Quizzes

Interactive quizzes to gamify your session.

Thought Leadership

Content and insight from industry experts when it matters most.

FAQs

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