3 - 5 May • Europe • Online
The State of Modern Innovation
Digital Innovation Summit
Innovation is a 21st century buzzword which has evolved into an essential department of any business. What are the greatest challenges that all innovators are facing, and how can they be solved?
Sense check your approach with likeminded industry experts, sharing insight on business-critical challenges and disruptive technology and drive your industry forward collaboratively.
70
Attendees100%
Senior Executives9 Hrs
Industry InsightsSpeakers Include
Alan Boehme
Chief Technology Officer
Anneli Gunnarsson
Chief Operating Officer Digital, Ingka Group
Alberto Prado
VP Digital & Partnerships, Unilever R&D
Suzanne Millership-Liddle
Managing Director, Global Innovation
Paul Prior
Head of Digital
Rodrigo Dauster
Snr. Director Digital Business Transformation
Jesus Checa
Senior Director Disruptive Innovation - Corporate Strategy
Carla Baumer
Customer & Retail Director
Markus Hoffmann
Managing Director IT Customer Technologies
Andrea Kocsis
Executive Director of Digital Transformation - Europe Confectionery
Artur Stankiewicz
Chief Digital Officer
Bhavna Saraf
Managing Director, Product Head (Digital Bank), Commercial Business Transformation
Daniela Proust
Global VP, Head of Global People Enablement & Growth
Antonio Queiroz
Chief Digital Officer
Dinesh Krishnan
Global Head of Digital Business Solution
Haider Alleg
Global Head of Digital Excellence
Mali Fernando
Global Head of Digital Experience & Accessibility
Kari-Anne Clayton
Head of Transformation & Strategy, Retail CDIO
James Davis
Chief Innovation Officer
Why Attend
Connect with 70+ senior Digital Innovation leaders for a curated agenda focused on tackling your current business critical challenges and driving industry forward.
Our summits are designed to help you:
Build new connections with likeminded senior leaders
Stay current with emerging business trends
Understand the impact new technology can make
De-risk new projects by gaining a broad range of insights
Accelerate key projects through meaningful new partnerships
Downloadable and actionable takeaways
Event Agenda
09:00 - 09:15
Opening Remarks
09:15 - 09:45
Keynote
What If? Rethinking Fashion Retail and Tech
The changing world constantly asks the question: 'What If?'. What started 74 years ago as a small store in the Swedish countryside has grown to a global business during a transformational period for the fashion and retail industries. H&M Group sees the future as an opportunity to think big and do big things with tech. In this session, H&M Group CTO Alan Boehme will look ahead to the future of fashion and retail, and give you something to look forward to.
09:45 - 10:25
Panel Discussion
Leadership Innovation in a Digital World
In order to drive digital transformation, Technology & Digital executives need to transform the way they lead. True digital transformation is more than just new tech; it’s about the people, the culture, capabilities, and the business model.During this panel discussion we will be exploring this concept from a cross-industry perspective and hear from our senior leaders regarding their experiences and lessons learned from disruptive times, as well as developing the next generation of leaders.
•What does this look like for them and their industry?•What are the biggest challenges when it comes to leadership, and redefining strategy & cultural mindset?•How can we drive innovation through the convergence of people, processes, data, and technology?
10:30 - 11:20
Roundtables
Track 1: Achieving Customer Centricity: Putting Customers at the Heart of Your Digital Transformation
According to a report from TEKsystems, 72% of organisations are focused on improving customer experience through their digital transformation efforts, and technologies such as cloud computing, IoT and AI are enabling the innovation that will deliver value to the customer. So how do we make the most of it? Understanding the key data points, technology infrastructure and operations with a view on the ‘total experience’, are crucial to delivering great CX in 2022 and remaining agile in a quickly transforming world.
This roundtable will explore questions including:•How does your organisation take the customer point of view into account when designing products and services?•What technologies can enhance your customer experience?•Does your customer journey mapping reflect a digital first environment?•How do we manage data privacy and security whilst delivering personalized experiences?
Track 2: Unlocking Value: Delivering Business Outcomes Through Digital Innovation
As disillusionment risks taking over the discussion on emerging technologies, it’s time to reset the approach, combining the exciting with the mundane to deliver true innovation, open new routes to market, and deliver better outcomes for your customers and your business.
This roundtable will explore questions including:•How can you use digital transformation to innovate your products and business models?•How do you ensure that innovation efforts align to your overarching business strategy?•How can core technologies, such as cloud, as well as emerging technologies, help to achieve your goals?
Track 3: Innovating with data – your strategic growth asset
To capitalize on the true potential of data at our fingertips, organisations must fundamentally change how they view and use data. locking data’s power elevating it to the status of a strategic asset. Yet there are still many challenges that organisations face here, including unclear rules of engagement among key technology leaders, data fluency, lengthy data curation cycles, and complex and siloed system architectures across organisations.
This roundtable will explore questions including:•What cultural and infrastructural changes are required to adopt real-time, open, secure, and scalable data analytics throughout the organisation?•Where is your data currently being stored?•How do you drive the usage and adoption of new technologies, uprooting users and promoting a new way of doing things?•Where is the need for human nuance and what would that machine-employee interaction look like?
11:20 - 11:50
Closing Keynote
Transforming an Iconic Retail Brand
IKEA is one of the biggest brands in the world -with annual sales over $48 billion, and is ranked as the most valuable furniture retail brand in the world and the 4th most valuable brand in the world in Kantar’s annual Survey. When most of IKEA’s global retail locations closed temporarily in 2020 during the pandemic, e-commerce became the cornerstones of the business. Online sales shot up by 20% nearly overnight (14th March to 15th March 2020) and now (YTD 2022) constitute 22% of IKEA’s overall sales. This sudden shift was possible, in part, thanks to a digital transition with humans at heart already underway for several years, one of the biggest transformations in the company’s 78-year-history.
09:00 - 09:10
Opening Remarks
09:10 - 09:40
Keynote
The Metaverse, Digital Worlds and the Future of Commerce: The next technology paradigm will be the race for reality
A deep dive into Cinematic Commerce, Spatial Shopping and the trends driving the acceleration into The Metaverse. Join us as we enter a new and exciting paradigm in next generation customer experiences as we talk about how the services and opportunities in these digital worlds might outpace the physical world we live in today.
09:45 - 10:25
Keynote
3 Stories that created a Digital Innovator
Innovation is the unrelenting drive to break the status quo and develop anew where few have dared to go. Rarely has a statement resonated so true. Since the time of Enlightenment in the 1800s the world has been changed by a minority of thinkers and reflectors; often misunderstood during their time and revered after it. Whether you’re challenging the status quo at a micro of macro level, you are a product of a series of events that have made you who you are. When recognising this you will observe that each has informed how you approach Digital Innovation, how you respond to failure and the perseverance required to really make a difference. In this session, Paul will discuss three; one from Netflix, one from Amazon and one from Three, summarising the key learning from each.
10:25 - 10:35
Break
10:35 - 11:25
Roundtables
Track 1: Achieving Customer Centricity: Putting Customers at the Heart of Your Digital Transformation
According to a report from TEKsystems, 72% of organisations are focused on improving customer experience through their digital transformation efforts, and technologies such as cloud computing, IoT and AI are enabling the innovation that will deliver value to the customer. So how do we make the most of it? Understanding the key data points, technology infrastructure and operations with a view on the ‘total experience’, are crucial to delivering great CX in 2022 and remaining agile in a quickly transforming world.
This roundtable will explore questions including:•How does your organisation take the customer point of view into account when designing products and services?•What technologies can enhance your customer experience?•Does your customer journey mapping reflect a digital first environment?•How do we manage data privacy and security whilst delivering personalized experiences?
Track 2: Unlocking Value: Delivering Business Outcomes Through Digital Innovation
As disillusionment risks taking over the discussion on emerging technologies, it’s time to reset the approach, combining the exciting with the mundane to deliver true innovation, open new routes to market, and deliver better outcomes for your customers and your business.
This roundtable will explore questions including:•How can you use digital transformation to innovate your products and business models?•How do you ensure that innovation efforts align to your overarching business strategy?•How can core technologies, such as cloud, as well as emerging technologies, help to achieve your goals?
Track 3: Innovating with data – your strategic growth asset
To capitalize on the true potential of data at our fingertips, organisations must fundamentally change how they view and use data. locking data’s power elevating it to the status of a strategic asset. Yet there are still many challenges that organisations face here, including unclear rules of engagement among key technology leaders, data fluency, lengthy data curation cycles, and complex and siloed system architectures across organisations.
This roundtable will explore questions including:•What cultural and infrastructural changes are required to adopt real-time, open, secure, and scalable data analytics throughout the organisation?•Where is your data currently being stored?•How do you drive the usage and adoption of new technologies, uprooting users and promoting a new way of doing things?•Where is the need for human nuance and what would that machine-employee interaction look like?
11:30 - 12:00
Innovation Exchange Keynote
How can emerging technology transform the lives of customers and employees?
Mali is the Group Head of Digital Experience and Accessibility at HSBC and will talk through how technology can bring financial inclusion to millions of people around the world and build a more inclusive organisation. He will be joined by Adi Latiff who is a an accessibility consultant at the Charity Abilitynet and will demonstrate how someone who is disabled uses technology to use an app and a website.
12:05 - 12:35
Closing Keynote
Enabling the Workforce through Problem Solving Innovation and Professionalism in Health and Care Informatics
In these closing remarks Andrew Raynes reflects on the pandemic, focusing on workforce and overcoming challenges in practical innovation to support productivity, while reflecting on the role and leadership of the CIO on organisational boards.
09:00 - 09:10
Opening Remarks
09:10 - 09:40
Keynote
Creating enduring client experiences: Key to sustainable differentiation
The pandemic has accelerated customer behaviour to digital. However, trust and security remain at the heart of scaling adoption towards this trend. During this talk we will focus on key considerations that are aimed at delivering best omni channel experiences that rely on personalised customer journeys underpinned by solid data. This ensures that companies can meet individual customer where they want to be met, and those customers can be best supported in precisely the way that is most valuable and useful to them. It is about bringing together of humanity and technology.
09:45 - 10:30
Panel Discussion
Why Customer & People-Centric Innovation is Key: Making it Happen
Innovation is crucial but complex, and people are the most underestimated pillar for successful tech, business, and digital innovation. Technology has never offered greater potential to drive positive change, so how can emerging technologies remove friction for both customers and employees? How does your organisation take the customer point of view into account when designing products and services? How can we drive innovation by putting people at the heart of our digital transformation?
10:30 - 10:35
Break
10:35 - 11:25
Roundtable Leaders Panel
11:30 - 12:00
Innovation Exchange Keynote
Brand Error 404 / Digital Team not found
Join Haider Alleg, Global Head of Digital Excellence - Ferring Pharmaceuticals to explore the following:•Understand why building brand obsession with new customer experience requires a new organisation•How brands can define success by driving a culture for customer and data obsession•Why opening your organisation to the external innovation ecosystem will inject a future proof DNA to your brand promise
12:05 - 12:35
Closing Keynote
Embracing a transformative digital vision within your business strategy
Digital is impacting all aspects of our business and even in some cases it revolutionises into new business models. Let’s embrace the implication of it and create a competitive advantage through the power of digital.