15 - 17 Nov • America • Online
Making End to End Experiences that Matter
CX Innovation Summit
2020 introduced several challenges into the sector, with a sharp rise in e-commerce and retailers having to rethink their strategies. Organizations need to constantly differentiate themselves and their product offerings
Sense check your approach with likeminded industry experts, sharing insight on business-critical challenges and disruptive technology and drive your industry forward collaboratively.
70
Attendees100%
Senior Executives9 Hrs
Industry InsightsSpeakers Include
Jeff Burlin
Director, Enterprise Innovation - Twilio
Anders Hvelplund
SVP Contact Center and Services - Jabra
Vijay Bhatt
CTO, Harvard Pilgrim Health Care
Naveen Seshadri
Global Chief Digital Officer, Footlocker
Emily Evangelista
Global Vice President, Digital, Nu Skin
Patrick Mazzariol
VP Digital Customer Experience and Chief Commercial Officer, Dover Corp
Jesse Poe
Executive Director of CX & Digital Transformation, Havas
Candice Mueller
Senior Director Product Marketing, Freshworks
Danita Belcher
VP of CX, RingCentral
Mohan Nair
Former CiNO of Cambia Health Solutions, CEO - Emerge Inc
Why Attend
Connect with 70+ senior CX Innovation leaders for a curated agenda focused on tackling your current business critical challenges and driving industry forward.
Our summits are designed to help you:
Build new connections with likeminded senior leaders
Stay current with emerging business trends
Understand the impact new technology can make
De-risk new projects by gaining a broad range of insights
Accelerate key projects through meaningful new partnerships
Downloadable and actionable takeaways
Event Agenda
09:00 - 09:20
Opening Remarks
09:20 - 09:50
Keynote
Uniting Online and Offline: Bringing the New Omni Customer Journey Together
09:55 - 10:35
Workshop
Making End to End Experiences that Matter
10:35 - 10:45
Insight Break
10:45 - 11:45
Roundtables
Track 1: Convenient, Connected, Customer-Centric: Removing Friction for a Seamless Journey
What tools can you use to create a frictionless user experience?
Track 2: From Insights to Innovation: Creating a Single View of the Customer
How can you utilize personalization to increase customer loyalty and retention?
Track 3: Transition vs Transformation: Identifying and Embracing New Technologies to Elevate CX
Do you have a well-delivered digital channel? If not, how can consumer experience tools can help you achieve this?
11:50 - 12:30
Closing Panel
Digital Innovation: Using technology to improve the customer experience
09:00 - 09:10
Opening Remarks
09:10 - 09:40
Keynote
The Friction Dilemma: When to Reduce Friction and When to Use Friction?
09:45 - 10:25
Workshop
Winning in the Digital Economy: the Future of Customer Engagement
10:45 - 11:45
Roundtables
Track 1: Convenient, Connected, Customer-Centric: Removing Friction for a Seamless Journey
What tools can you use to create a frictionless user experience?
Track 2: From Insights to Innovation: Creating a Single View of the Customer
How can you utilize personalization to increase customer loyalty and retention?
Track 3: Transition vs Transformation: Identifying and Embracing New Technologies to Elevate CX
Do you have a well-delivered digital channel? If not, how can consumer experience tools can help you achieve this?
11:40 - 12:10
Closing Keynote
The Future of CX
09:00 - 09:10
Opening Remarks
09:10 - 09:40
Keynote
Innovate Faster & Improve Business Responsiveness with Your Digital Transformation Program
09:45 - 10:25
Workshop
Hello to Human Connections
10:25 - 10:35
Insight Break
10:35 - 11:35
Roundtable Review
Roundtable Panel Discussion
The Roundtable moderators are invited back on stage to discuss the key learnings and takeaways from the previous day's discussions.
11:40 - 12:10
Closing Keynote
CX Transformation Reloaded: 7 Lessons in Corporate Innovation