22 - 24 Mar • America • Online
Leading from the front!
CIO Digital Summit
As the post-pandemic work and digital marketplace consolidate, people are starting to expect better quality and more consistent experiences from IT. With this “normalization” the mega trend of ESG now takes center stage and big questions will be asked of IT in the not-too-distant future. Senior leaders will have to consider ITs impact on a company’s environmental, social and governance credentials, especially as they become more important to key tech talent. As IT becomes increasingly responsible for these key elements of strategy and the experience enjoyed by all stakeholders, it will be key for technology leaders to create innovation driven links to the business and wider community.
70
Attendees100%
Senior Executives9 Hrs
Industry InsightsSpeakers Include
Roland Scharrer
Chief Data & Emerging Technology Officer
Quintin McGrath
Senior Managing Director Technology at Deloitte (On academic retirement)
Aleksandra Mojsilovic
Head of Trustworthy AI at IBM Research and an IBM Fellow
Earl Newsome
CIO
Chloe Autio
Advisor and Senior Manager
Abhishek Gupta
Founder and Principal Researcher
Sheryl Koenigsberg
VP of Global Product Marketing
Aparna Sharma
Managing Partner, Hybrid Cloud Transformation, IBM Consulting
Michael Sun
VP of Data Science
Rami Osman
Head of Sustainable Energy & Corporate Strategy
Jonathan Morin
Group Product Line Manager
Allan Coulter
Distinguished Engineer, Global CTO for SAP Services, IBM
Philip Alfano
Field CTO
Philip Moyer
VP of Strategic Industries
Sanjay Singh
EVP & Head, Alphabet & HCL Google Cloud Ecosystem Unit
Dr. Steele G Arbeeny
CTO
Jason Coari
Senior Director of Product Marketing
Shriprakash R. Pandey
Founder, Chairman, and Managing Director
Girish Dev
Head of the AI and Digital Transformation Business Unit
Jen Snell
VP of GTM for Conversational AI
Ibrahim Khoury
Director of Product Development and Innovation
Rohit Badlaney
Vice President - Product Management and Strategy, IBM Cloud
Why Attend
Connect with 70+ senior IT leaders for a curated agenda focused on tackling your current business critical challenges and driving industry forward. Our summits are designed to help you:
Build new connections with likeminded senior leaders
Stay current with emerging business trends
Understand the impact new technology can make
De-risk new projects by gaining a broad range of insights
Accelerate key projects through meaningful new partnerships
Downloadable and actionable takeaways
Event Agenda
09:00 - 09:20
Opening Remarks
Intro & Challenger Panel
09:20 - 09:50
Panel Discussion
Creating Total Experiences In A Post-Pandemic Landscape Where ESG Takes Centre Stage
The pandemic is now fully normalised in most peoples lives. As a result the excuse it offered for IT to provide sub-optimal IT experiences is no longer available. No matter where people work or how they work, they expect a frictionless experience. The stakes are even higher now given that as the pandemic has waned and it has given rise to the great resignation.
09:55 - 10:35
Workshop
The CIO's Dream for Digital Transformation – Enabling the Boring Go-Live
As businesses scramble to accelerate their digital transformations, migrate their ERP platforms, move to the cloud, implement artificial intelligence, and acquire or divest, winners and losers will inevitably emerge. This was just as true before the pandemic as it will be after. Given that digital transformation requires a strong digital core, it is critical for companies running multiple disparate, outdated, and highly customized SAP systems to select the optimal migration path. The end goal isn’t simply to upgrade systems to the latest release or embark on another digitalization project, the ultimate goal is to generate new business value. Companies that take multiple years to transform risk becoming obsolete. To gain a competitive edge, companies need to reduce the timeline of their digital transformation projects from years to months.
10:35 - 10:45
Insight Break
10:45 - 11:45
Roundtables
Track 1: Critical Links – Different Approaches To Getting Closer To The Business
What emerging leadership skills are required of CIO’s to create fusion teams that do not have traditional reporting lines?
Track 2: The key to a sustainable future - Driving ESG through technology
There is no question that the responsibility to improve the environment, social and governance metrics is becoming one of the most important features of corporate strategy. Yet how does this need conflict with the call for even faster digital transformation? One of the biggest governance issues impacting AI and ML is bias together with how already fragile communities are protected through reskilling in the transition to a tech first economy.
Track 3: Leading A Frictionless Total Experience
This roundtable explores how CIO’s are increasingly being called on to take responsibility to provide a frictionless experience now that workplaces, digital channels and post pandemic operating processes become more standardised. One thing is for sure, the pandemic can no longer be used as an excuse for a poor experience.
11:50 - 12:20
Closing Keynote
Balancing Transformation, Sustainability and Financial imperatives With Cloud at Core
Progressive organizations have leveraged the cloud as a critical ally to address their digital transformation journey and are harnessing power of cloud to balance the need to increase quarter-on-quarter growth and profitability while transforming their business and meeting board level ESG commitments to the street. A Forbes 2020 report mentions that 90% of consumers have a positive image of a company that supports sustainability physically or socially. Enterprises have big transformation plans for 2022 and beyond and Cloud will be a key element to future organizational strategies and plans to enable growth and business agility. HCL and Google Cloud are developing and delivering services in a sustainable manner while helping enterprises balance their transformation and sustainability agendas.
09:00 - 09:10
Opening Remarks
09:10 - 09:40
Keynote
Building a Successful and Sustainable Cloud Center of Excellence
The biggest challenges of scaling a cloud environment often involve aligning people and processes to manage the organization-wide impact on financial management, operations, and security and compliance. Many organizations establish a cross-functional team of stakeholders responsible for addressing these challenges, often referred to as a Cloud Center of Excellence (CCoE). However, a CCoE will only be effective if it is aligned on core objectives, priorities, and KPIs to track progress. This session will walk through a framework based on proven best practices in cloud management to help you identify areas for improvement and maintain alignment on cross-functional efforts.
09:45 - 10:25
Workshop
Unlikely alliances in Ai, deconstructing a success story
A session exploring an approach to create opportunities from unlikely alliances when developing Ai Solutions. Exploring the real-world success story in which nybl & Commtel partnered to deploy Ai solutions above and beyond their expectations.
10:25 - 10:35
Insight Break
10:35 - 11:35
Roundtables
Track 1: Critical Links – Different Approaches To Getting Closer To The Business
What emerging leadership skills are required of CIO’s to create fusion teams that do not have traditional reporting lines?
Track 2: The key to a sustainable future - Driving ESG through technology
There is no question that the responsibility to improve the environment, social and governance metrics is becoming one of the most important features of corporate strategy. Yet how does this need conflict with the call for even faster digital transformation? One of the biggest governance issues impacting AI and ML is bias together with how already fragile communities are protected through reskilling in the transition to a tech first economy.
Track 3: Leading A Frictionless Total Experience
This roundtable explores how CIO’s are increasingly being called on to take responsibility to provide a frictionless experience now that workplaces, digital channels and post pandemic operating processes become more standardised. One thing is for sure, the pandemic can no longer be used as an excuse for a poor experience.
11:40 - 12:10
Closing Panel
From Back Stage to Centre Stage: The Increasingly Critical Role IT Plays in the Future Digital Workplace
As employees and their devices become more distributed, and maximizing productivity depends on enabling work from anywhere operations, the role of IT is fundamentally shifting from that of a mere cost-centre to a critical business partner that enables organizational efficiency and effectiveness. But as employees have become even more dependent on technology for collaboration and getting their jobs done, this new relationship with IT requires a new operational model. Specifically, one in which a traditionally reactive IT posture is replaced by one where proactive support is the new BAU, and a deeper understanding of employee’s digital experience can better guide IT operations. Ultimately, IT teams that are able to reduce digital friction and democratize digital dexterity for their employees will be essential to giving their organizations a sustainable competitive advantage in today’s marketplace.
09:10 - 09:10
Opening Remarks
09:10 - 09:40
Keynote
Creating a Common Experience for Applications and Data to Maximizes Business Value
Businesses and their IT leaders must balance security, with innovation and speed - and are asked to create IT environments that can adapt to spikier workloads, interdependent applications, and more data at the edge, even as cyber-attacks and ransomware increase. However the sheer number of applications and environments that they support, flat or reducing budgets, and maintaining a talent pool skilled is a constantly changing environments. This often means that they must make work a mix of multiple clouds and on-premises infrastructure, relying heavily on their developers, engineers, and architects to keep it interconnected and secure. This session will discuss how to create a modernized infrastructure so clouds can work together seamlessly, and securely, and flexible consumption can increase capacity as needs fluctuate so teams can manage, create, and innovate for greater business value and enhanced end-user experiences.
09:45 - 10:25
Workshop
How to Improve the Automated Customer Experience through Digital-First Engagement
With more and more customers interacting in digital channels – yet still expecting the same level of service they’d get from a human agent – companies have had to quickly adapt a holistic CX approach. The boom in digital-first engagement has been met by a range of sophisticated solutions that allow companies to not just meet these rising customer expectations, but also provide actionable resolutions, even amid major disruptions and changing customer behaviors. In this session, you’ll hear from one of the companies that’s ahead of the game when it comes to digital-first engagement. Ibrahim Khoury, Director of Product Development and Innovation at Alight Solutions, a business outsourcing company, discusses how Alight’s use of “Lisa” a conversational AI-powered virtual assistant created by Verint, and capable of empathetic, personalized, and human-like interactions, has been able to quickly adapt to changes in needs from its clients’ employees.
10:25 - 10:35
Insight Break
10:35 - 11:35
Roundtable Review
11:40 - 12:10
Closing Panel
Driving performance while protecting society - a conversation about ethics in AI
What are the important things technology leaders need to think about with ethics? What are the emerging issues that companies did not foresee?